Accident and Preventative Coverage!…
Great accident and preventative coverages. Submitted my first claim the first day of service and was paid out in a couple days. Wonderful experience thus far!
By Raj
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Great accident and preventative coverages. Submitted my first claim the first day of service and was paid out in a couple days. Wonderful experience thus far!
By Raj
I had this insurance while she was alive. Sending claims was really easy and they approved the claims fairly quickly. When my dog died, they sent a card and bouquet and refunded me for the partial month premium. I was really impressed
By Mark Berkhout H.
Easy and fast
By Steve S.
So far everything has been great
By Maria V.
Customer Service is excellent, submission of claims into the app or website is easy to understand, use and upload; the efficiency of reimbursement speaks highly of how they value their customers; the 90% reimbursement rate all across the board (no matter what you choose for your deductible) makes the premium all worthwhile. LOVE Pumpkin for my fur babies :-)
By Anne Z.
I think more should have been covered
By april L.
I didn’t get reimbursed yet
By customer
Response from Pumpkin Pet Insurance· Apr 29, 2024
We are so sorry for any frustration with any reimbursements! If you have a claim approved any owed reimbursements will either be provided via mailed check to your address on file or by direct deposit if you elect to add your banking information. Paper checks typically take 10-12 business days via USPS and direct deposit can take 2-3 business days to be fully processed by the bank following completion of the claim. We have reached out to you directly by email as well to provide additional information regarding your specific claim.
Easy to navigate the site. Prompt response.
By Constance C.