Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Pumpkin Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
It is so easy to upload receipts and documents. The website is easy to understand and if I have questions, a service agent is always readily available and I never have to wait long. The coverage has been fantastic and fair. I am reimbursed so quickly as well.
By Emily
They pay for routine checkup, I just had to send my receipt after the doctor visit, and with in a few days they paid me
By Maryanne
Is too early to say how much good is the service but at least sounds good in the beginning. I just took the service so I will see how it goes
By Rosa E.
I like everything about this company. So easy to submit a claim. Great service!
By Marleny
The coverage beats everyone else. The user interface is much better than the competition as well. You can set up the coverage and purchase it in under a minute! And they send you a beautiful little welcome kit with a toy for your pet! It's a wonderful experience all around and a wonderful company to give your money to. There aren't many like this left.
By Frank A.
Prompt return call. Polite communication
By customer
I did the research and decided to go with Pumpkin and could not be happier. Everything from submitting claims to getting reimbursed is super simple and fast. Personally, I think it's the best pet health coverage in terms of providing preventative and accident/illness coverage. It does not provice dental but very few plans do with minimal coverage.
By CH
When I take my dog,"Lily Rose" to the vet I file Lily's visit within a day or two. You promptly take care of it. You apply it to my deductible. I love the promptness of your company. I have had to call a couple of times and your staff has always been polite, courteous and caring. I am very happy with the service I have experienced. Your company is is tops with me.
By Jill H.
