Awesome all around
Easy to use, awesome staff and quick help. Love Pumpkin!
By Brittany
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Easy to use, awesome staff and quick help. Love Pumpkin!
By Brittany
Clear communication, super fast resolution to claims, and all accomplished electronically.
By Ann
So far our Claims have been processed quickly and efficiently. They have also been responsive to any questions we have
By Saga
I sent in my claims on a Sunday, claim was processed that day and funds were there in a day or so. Fast efficient service. Highly recommend!
By M P.
They wouldnt take my card. Said its the wrong kind. Dont you mean the poor kind! Im as good as any of your customers. Probably a lot more honest too. Screw your company! I will do business with someone who takes my kind.
By Joe W.
Response from Pumpkin Pet Insurance· Sep 2, 2026
Thank you for your feedback, Joe. We'd love to have you and your pet in the pack! We do accept most major credit and debit cards. Please give us a call and we'd love to help walk you through enrollment!
I can’t say enough good things about Pumpkin Pet Insurance, and I’m echoing the many other positive reviews here. My dog, Luca, was diagnosed with cancer and has gone through radiation treatment as well as several follow-up CT scans. During such a stressful and emotional time, Pumpkin has been an incredible help. Their customer service is outstanding. I can always reach a kind, helpful person without much of a wait. They even suggested lowering my premium around renewal because they knew I had significant vet bills coming up, which says a lot about how much they genuinely care. The payouts have also been incredibly fast. Estimates are usually turned around the same day, and I haven’t had any issues with claims. Having Pumpkin there to help take some of the financial stress off our shoulders has made a massive difference. I’m so grateful for them.
By Taylor P.
They were quick!
By customer
Easy to navigate and great customer service.
By Rose M.