Charlene was very helpful and…
Charlene was very helpful and knowledgeable. She answered all my questions and helped me get the right insurance for my fur baby.
By Terry Ann Noelle’s M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Charlene was very helpful and knowledgeable. She answered all my questions and helped me get the right insurance for my fur baby.
By Terry Ann Noelle’s M.
Great first impression. Easy to file claim, and easy claim reimbursement.
By Kris A.
Good telephone conversations. I'm not very computer savvy so time will tell if I can submit bills to them. I will update after I use the policy. Hopefully it won't be anytime soon.
By customer
You people haven’t given me what I ordered
By customersandra M.
Response from Pumpkin Pet Insurance· Feb 10, 2025
Hi Sandra! Thank you for your feedback! If you have any specific questions or concerns about any policies or plans purchased through Pumpkin, please reach out to our dedicated customer service team!
Recent . Emergency medical need for the Dog was an easy insurance claim submission.
By Berry T.
Fast and prompt service
By Tony D.
Horrible wellness reimbursement
By customer
Response from Pumpkin Pet Insurance· Feb 7, 2025
Built alongside leading veterinarians, Pumpkins preventative care plan Preventive Essentials helps make it easier to provide crucial care all pets need each year to avoid preventable illnesses, detect parasites & diseases early, and stay healthy year-round. It is not insurance, but an optional add-on plan that can be added to an insurance policy for an additional cost. We designed Preventive Essentials for cats + kittens, dogs, and puppies based on their unique needs – any of which can be added to your insurance plan when you enroll. If you have any questions regarding what any wellness plan may cover please do not hesitate to reach out to our dedicated customer service team who would be more then happy to walk you through our different options!
The rep I talked to was just incredible
By customer