Very pleasant to deal with and Very…
Very pleasant to deal with and Very informative
By Barbara
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Very pleasant to deal with and Very informative
By Barbara
Working with Pumpkin has been seamless from the start. The folks behind the scenes are exceptionally warm and highly proficient. Claim reimbursements are processed phenomenally fast, like, to the point where it's almost unreal. I would recommend Pumpkin to anyone looking to insure their pets.
By Mark W.
Quick response to claims
By Wanda D.
Payment was quick. One payment got lost in the mail and was quickly resolved. Very helpful and attentive.
By Stephena S.
AVOID this insurance! They claim preexisting conditions before condition was ever diagnosed by a vet and pay nothing on your claims. Your vet will ask you when you first noticed the symptoms and by the time I had an appointment, it was preexisting condition according to these frauds! I cancelled this fraud “insurance” right away. Now fighting with them to get my premium back.
By Concerning C.
I believe I already filled this out, but the claim process was fairly easy, except for uploading the picture of my invoice for the fecal exams. I tried to scan it on my phone, but somehow it wasn’t accepting that so I can’t remember exactly how I did it, but I eventually got it converted to a PDF so I could attach it to the claim. Once sent there the claim process was very fast and I received the checks within a couple of days.
By Judy F.
Claim was easy to submit, was processed rapidly, and I received the exact reimbursement I expected.
By Ellen
Great response time and very efficient communication throughout the claim process.
By sheng