Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Pumpkin Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Having claims processed quickly has been a godsend. I had claims totaling $1700+ between my vet and the ER. Being on a limited income with a kitten having a serious condition, money is tight. Customer service was helpful answering questions about estimates. Love, love, love Pumpkin insurance.
By Victoria
It was super easy to submit my receipts for reimbursement.
By Joanne
First claim was processed smoothly
By Inna
Great handling of claims
By Bryan I.
Get great service.
By TJW
Prompt responses to all claims submitted.
By Cindy
When we signed the contract, there was no mention that we should have and keep all records for our pet. However, while our spending meets the deductible line, Pumpkin starts asking us for all the records from the born of our pets. Even a tooth cleaning claim. The thing is, our previous pet hospital does not give us medical records, so there is no way for us to obtain any medical records once we drop out of Banfield. We've reached out to explain our situation and request an explanation, but the claim was rejected the day after. Also, all of our claim were rejected after the deductible line was met. Very bad experience.
By Alyssa
Response from Pumpkin Pet Insurance· Aug 27, 2025
Thanks for your feedback, Alyssa! Like most pet insurance providers, we do rely on medical records to determine coverage eligibility. We do our best to obtain these on your behalf from your vet(s), but sometimes it can help if we connect with you as well. If you are still having trouble getting your claim processed, please reach out to our Customer Care Team and we can help!
Pet insurance is new for me however I have owned pets all my adult life. I finally got smart! Pumpkin makes it easier and I am considering expanding my coverage for other pets.
By JULIE
