Service is great !
Service is great !! Best pet insurance ever!
By Miriam
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Service is great !! Best pet insurance ever!
By Miriam
Friendly people, straight forward talk. Didn't feel like i was getting nickeled and dimed.
By chris C.
Easy to use claim process. Quick response and disposition of the claim. Fully covered wellness provided puppy care.
By Joseph
The experience wasn't great at the beginning, due to delays from what is posted about your turn around time. I had to follow up with your team several times to get my claims processed after several weeks of waiting. Once I reached out they were processed within two days. I appreciate that.
By Michael L.
I had to rush my cat Missandei to the emergency vet hospital late one evening. It was scary not knowing what was wrong with her. It was a great comfort to know that she had Pumpkin Pet Insurance. I also love the easy of being able to submit claims online through their app.
By TERESA J.
The quickest claim processing time i have ever experienced.
By Alexa
My cat was diagnosed with hyperthyroidism recently. This has required many tests & consultations with other veterinarians. Having a policy with Pumpkin saved me a LOT of worry & anxiety, without this policy, I don’t know how I would’ve afforded her care. I submitted my veterinary bills to them & within three days, I received payment from them. They do pay ninety percent of what they cover & they cover a lot! I definitely recommend Pumpkin’s pet insurance. It saved me a lot of worry!
By Maryann S.
Super quick, super reasonable and excellent care!
By SV