Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
538 reviews
Plymouth Rock AssuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
Great customer service. A chance to lower premiums with a Yubi driving device to track our overall driving record. A company that has a good reputation.
By Razi S.
Response from Plymouth Rock Assurance· Jun 9, 2026
Hi, we truly appreciate you sharing! We are happy to hear about the great customer service and experience wiht our app.
After shopping numerous auto insurance companies, Plymouth Rock was the most affordable option hands down. They were honest and forthright and even gave me a better policy than I currently had!
By Donna B.
Response from Plymouth Rock Assurance· Jun 8, 2026
Thank you for sharing. We're thrilled to hear you found great coverage at a great value. Welcome to Plymouth Rock!
Substantial increase from initial pricing to final pricing.
By Paul M.
Response from Plymouth Rock Assurance· Jun 8, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience. Premiums can sometimes change as additional information is reviewed. If you'd like us to take a closer look at your policy, please email us at [email protected] and our team will be happy to assist.
Excellent help very nice thank you
By CHARLES B.
Response from Plymouth Rock Assurance· Jun 8, 2026
Hi, we're so glad to hear that. Thank you for your review!
It is wonderful experience from switching from Progressive to Plymouth Rock.The customer service is excellent and staff is very friendly ,Knowledgeable and professional.
By Muhammad A.
Response from Plymouth Rock Assurance· Jun 8, 2026
Thank you for your feedback. We're happy to hear our team provided the support and service you were looking for. Welcome to Plymouth Rock!
It was an easy experience transferring my auto insurance to Plymouth Rock. I saved a great deal of money for the same amount of coverage. I am concerned about reviews I have read on Google...mostly negative. I hope my experience with Plymouth Rock is positive. So far...so good!
By WILLIAM F.
Response from Plymouth Rock Assurance· Jun 8, 2026
Hi, thank you for your feedback! We're happy to hear you've had a positive experience so far and were able to save on your coverage. If you ever need assistance, our team is here to help.
The onboarding was easy - finding out if accepted/declined took seconds. Very easy and professional customer service.
By MATT W.
Response from Plymouth Rock Assurance· Jun 8, 2026
Hi, thank you for sharing your experience! We're happy to hear the onboarding process was quick and easy and that our team was able to assist you along the way.
Nice people and they gave me a great job helping me out. Thank you!
By TYRONE F.
Response from Plymouth Rock Assurance· Jun 8, 2026
Hi, we are so glad our could help! Thank you for sharing. We appreciate your feedback.
