Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
538 reviews
Plymouth Rock AssuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 11 reviews with 3 stars · Clear filters
I’m not able to open a mobile account on the mobile app, the site can’t find my information
By Les W.
Response from Plymouth Rock Assurance· Oct 19, 2026
We're sorry to hear that. Our team confirmed that you already have an active account associated with your email address, which is why you're unable to create a new one. For help logging in, please contact our IT Help Desk at 888-367-8720, ext. 4872. They'll be happy to assist you!
This company just can't except giving a customer a set price. I've had this company for 4 years now. I usually have 3-4 cars insured by them. I recently dropped a vehicle and the rate went from $149/mo to $99/mo. Less than a month the rate has increased and is now at $125/mo. Such a disappointment. I will not be recommending them and will not say anything positive.
By Ash R.
Response from Plymouth Rock Assurance· Oct 7, 2026
We're sorry to hear that and understand your frustration with the rate changes. If you’d like our team to review your policy and any discounts or options that may be available, please share your policy information through the requested information form or email us at [email protected].
I am extremely disappointed with Plymouth Rock Insurance Company. I was dropped because of moss on my outdoor shed, and I was not given an opportunity to address or correct the issue. There exact words were, "ANY REMEDITION OF THE CONDITION CITED DOES NOT ALTER THE INELIGIBLE STATUS OF THE PROPERTY. WE WILL NOT ACCEPT REPAIRS FOR REINSTATEMENT CONSIDERATION". I understand that insurance companies have underwriting requirements, but I believe customers should be given a reasonable chance to resolve a minor maintenance concern before such a serious decision is made. As a recent widow, the lack of communication and opportunity to fix the problem was frustrating and left me feeling unfairly treated. I expected better communication and a more reasonable approach. Based on this experience I would not recommend Plymouth Rock to other homeowners.
By LaVerne G.
Response from Plymouth Rock Assurance· Sep 8, 2026
We’re sorry to hear about your experience and understand how frustrating it must have been to feel you didn’t have an opportunity to address the concern. We’d like to have our team review your situation and follow up with you directly. Please share your policy info via the requested information or to [email protected] so we can look into this further.
The agent was rude
By DIDIER P.
Response from Plymouth Rock Assurance· Aug 17, 2026
We're sorry to hear this and appreciate your feedback. We'll be sure to pass it along to the appropriate team.
I had damage done due to a wind storm and the adjuster responded quickly with a payment amount for my damage which was reasonable I was told when the check would be mailed so I scheduled the workers which I have had to cancel because it’s been weeks and I still have not received the check the the repairs after reaching out to them a couple of times. Very disappointed they are slow to pay.
By Diane S.
Response from Plymouth Rock Assurance· Jul 8, 2026
Thank you for your feedback. We're sorry to hear about the delay in receiving your payment and understand how frustrating that must be. We'd like to share this with our team to look into further. Please share your claim details via the requested information or email us at [email protected].
Substantial increase from initial pricing to final pricing.
By Paul M.
Response from Plymouth Rock Assurance· Jun 8, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience. Premiums can sometimes change as additional information is reviewed. If you'd like us to take a closer look at your policy, please email us at [email protected] and our team will be happy to assist.
Muy bien atendida por el proveedor
By VILMA D.
Response from Plymouth Rock Assurance· Jun 3, 2026
Hi Vilma, thank you for the feedback.
I cancelled policy and still got charged.Everytime i try to reach you i have a hard time.Get mixed quotes
By SANTA S.
Response from Plymouth Rock Assurance· Jun 3, 2026
Hi, we're sorry to hear that and thank you for sharing. We will escalate this to our team to look into ASAP.
