Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
538 reviews
Plymouth Rock AssuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
Very detailed customer service. Explained everything well
By Cindy D.
Response from Plymouth Rock Assurance· Sep 18, 2026
We’re so glad our team took the time to explain everything clearly. Thanks for sharing your experience!
Very helpful. Agents made good suggestions.
By Elaine G.
Response from Plymouth Rock Assurance· Sep 18, 2026
We love hearing this! We’re glad our team helped you find the right options for your needs.
Excellent service helpful discount
By Thakoor L.
Response from Plymouth Rock Assurance· Sep 16, 2026
We’re so glad you had a great experience and found savings. Thanks for sharing!
Customer service and pricing.
By Kevin C.
Response from Plymouth Rock Assurance· Sep 16, 2026
Thank you for sharing!
Conner is an amazing employee, helpful and insightful. Super friendly the best. Out of all the people I’ve talked to at different insurers he’s the best. Provides great recommendations, followed up promptly, very professional. Would highly recommend. Plymouth Rock also provided me a great auto and renters rate!
By Logan C.
Response from Plymouth Rock Assurance· Sep 16, 2026
We love hearing this! We’re so glad Conner provided such helpful, friendly service and found you a great rate. We’ll be sure to share with him!
Nicole was amazing
By Austrian P.
Response from Plymouth Rock Assurance· Sep 15, 2026
Thank you for sharing! So glad you had a great experience!
Sales, are slow and not effective. You could cut costs by merging the department with Customer Service. Not efficient at all. Need to chase them to make their sales and they get paid commissions on top of that.
By Coco
Response from Plymouth Rock Assurance· Sep 15, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience with our sales team did not meet your expectations. If you need any additional support, please contact us at [email protected].
Very professional and perfect to do things right
By Pedro Luis Mejia R.
Response from Plymouth Rock Assurance· Sep 15, 2026
We love hearing this! Thanks for recognizing our team and the service they provided.
