Pacific Gas and ElectricReviews of pge.com

I got rid of my solar lease company. Switched with pge to regular billing in May of 2023. This month in April 2024 I get a true up bill for the whole year of 2023 when I was on regular billing. They would not admit their screw up and would not refund me for the true up even though they charged me regular usage for the whole year. A company makes 2.2 billion in profits for 2023 could not refund a person 430 dollars for their screw up. Don't care about customer service or struggling California residents

A friend asked for weatherization program. What a scam. Cheapest door handles, light bulbs, refused to address broken windows and insulation and they pay these pretend contractors and call this an energy saving program. Mickey mouse job from this for profit company that continues to get rich off the poor.

We had a 80 foot tree fall during our latest wind storm on a neighbors property that was then resting (being held up) on one of the PG&E power lines. I called 911 as power was out over a bigger area and I did not have a cell phone network. Within 20 minutes PG & E's sub HW was on the scene and they were great! They managed the site and communicated very well with all the neighbors. They stayed all night to make sure all the other subs were well managed and to make sure we were all safe. PG&E made a great choice in selecting HW for this important storm response. Thank you to everyone who helped.

Date of service 2/18/2024. Technician is Johnny. Extremely polite technician. Wished my wife well to me as she had major surgery. 5 star completely professional,efficient and respectful of my family and our home! Really appreciated Johnny’s quietness in regards to his replacing our meter on the outside of our home to not disturb my wife from just being recently released from hospital after her surgery! I will end this by saying, “My family and I (Steve) , thanks Johnny and PG&E for all that was done “. We are truly grateful for Johnny’s professionalism. 999 Sapphire Way

My bill in the summer of 2023 was $78 as I live in a one bedroom apartment that is so small, I pay $700 for rent a month. My bill went up in December from 112 to 187, and so I started to use less energy and save. The next bill I got in Janurary was 252 even though I turn off my heater and all electricity for hours a day. I am using so little electricity at this point in my tiny apartment, and I just a $$336 bill!! $336- AN $84 INCREASE IN A MONTY AFTER ANOTHER 100 INCREASE!!!! I can not pay this bill and so shut off my power and will never pay PG&E ever again. I watched them raise their rates by 17%, then 13% on TV but in reality they are charging so much. To pay for their mistakes too with their lines. Do not give any of your money to these people, they are stealing from us and making us broke with infinite increasing!!!! $336 a month for a one bedroom apartment.....PG&E needs to be never used by anyone!! Search local power, use Pioneer, message representatives and ask for a cap. They went bankrupt in 2018 because they are a bad company, do not use them!!!

Customer Svc is the LAZIEST I have ever seen! Problems are NEVER RESOLVED. I make a pymt, I get ZERO emailed confirmation, even tho ALL the appropriate options are in place. This is the THIRD TIME I have had to call in this problem (happens EVERY TIME these ***** claim to "IMPROVE"??? their stupid website!). I WASTE 20 min on hold, only to have to opt for a call back. Another 10 min. gone. When call back comes, what do they do?...waste another 15 min. making me hold while they go thru EVERY OPTION that I HAVE ALREADY CHECKED (note: they assume all customers are ****** for not checking off 'email me' option!). So after that I get the: 'can't help you, have to transfer you over to tech' (which is what I asked for in the first place!!!). Now they expect me to hold AGAIN until a new idiot finally gets on the phone! I state the obvious: after wasting more than 1/2 hr of my time ALREADY, you have ALL my info, you KNOW what the problem is (again, THIRD TIME reporting this!...and STILL continues to happen, so obviously they didn't do ANYTHING prior!) so JUST FIX IT! There is no need for me to HANG on the phone listening to you 'typing' while NOTHING ever gets fixed! So I have to hold another 10 min. while he types up a ticket, and what is the outcome? Today I get an email saying " this type of transaction cannot be completed through our online service"....and I'm suppose to call them AGAIN!! Funny how they NEVER have an issue TAKING your money, but acknowledging it thru a simple email these useless tech ****** can't handle it! THEY ARE A USELESS LOT and I will be SO GLAD TO BE DONE WITH PG&E when I MOVE OUT OF CALIF. (Like most of the residents have, or will be, doing!)....CALIF. is a MESS and PGE is the BIGGEST CORP. ROBBER of all time! (THEY START THE FIRES while the public has to pay for it in prices that NEVER STOP INCREASING!!!). If you DON'T live in Calif, STAY AWAY!!! You'll be doing yourself a great favor to your SANITY AND WALLET!!!

I am writing for a friend without the internet. She was pleased by the service technician's (Mike) visit today. He was courteous, he was on time and he explained the necessary repairs and improvement in an understandable manner. She is happy there will be no extra charge for the update to the infrastructure. Thank you. Her address is 884 Niagara Ave Astoria OR

Web site blows. They could care less. In fact it probably keeps us at bay. PGE is in bed W CPUC - which is 4 women and 1 man making decisions for the entire state of a CA. CPUC is lobbied soo hard - and PGE can do now wrong as a result. It's corrupt. PGE is too comfortable. Needs valid competition to hold them accountable and allow for choices. CA consumers are screwed by prices paid. Look at rates by state for therms of gas or kwh for electricity. It's sad. We Californians pay a lot for all resources and get little in return.