Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
71 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Pacific Gas and Electric Company is an American investor-owned utility with publicly traded stock that is headquartered in the Pacific Gas & Electric Building in San Francisco, California, United States.
Pacific Gas and Electric (pge.com) has 71 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
71 approved reviews, newest moderated first
way to many power cuts because pge refuses to insalate the bare coper wire that goes to my naborhood and so far pge ony cuts trees and one time the transformer brock to my houes and my dad needed to call a news agency to come and do a segment on it so pge would finaly do it and it still tock 2+ weeks for the to get up here and do it
By Christopher M.
HORRIBLE ! ! ! IM 68 and I need to talk to a person about my problem and PGE won't let me talk to someone? PGE has always hated us the customer, they cause fires and burn down our whole towns and cities where we live and now a person 68 yrs old they don't wanna hear my problems? this is not the way God planned it?our safety depends on a business that doesn't even care about us? it's SAD
By gogreenmango G.
I have two PG&E accounts, with very different experiences. At my suburban home, service is pretty good, although the scheduled outages during fire season can be challenging. In 2020, we were without power for five days in a row. At my rural cabin in northeastern California, there are frequent outages, both scheduled and unscheduled. Clearly, the original power line installation through forest is vulnerable to high winds. However there have been four scheduled outages in the last three months, and two of them have been moved at the last minute. This makes it challenging to make plans for spending time there. I've had to purchase generators for backup power at both locations. This shouldn't be necessary, especially at my home.
By Tom C.
I had a great experience signing up for a new service account after purchasing a house. Extremely helpful and friendly customer service agents.
By Praveen T.
Not reliable, keeps shutting down everyone's power because their infrastructure is not maintained well or is really old and not replaced with new infrastructure. Yet they like to blame us citizens and the government for these problems. Hope the government becomes smart to give PG&E a bunch of competitors so they actually have incentives to be better.
By Random
I have been with PGE for 30 years. Yes, they are high, but all utility companies are. And I live where there were bad fires. I don't blame PGE. They were dam if they do and dam if they don't. So that all being said. Maybe the top of the company hasn't been on the best behavior (as the movie shows), but our local workers are great. They replaced a pole on our property and did a small bit of damage to our road. Within 30 minutes, after the worker reported it, we had a rep on the phone telling us to get a quote and they would pay for it. We got the check in a week. The workers were super nice too. So remember, because a company does something wrong doesn't mean all that work for them is the same. And no, I don't work for them nor know anyone that does. I just appreciate that they stepped up when there was a problem.
By Bennie
Horribly expensive, improperly managed, plus they kill people.
By Gary P.
