Pacific Gas and ElectricReviews of pge.com

PGE human customer service reps have GREATLY improved over the past couple of years. They're very polite & helpful in making pymt arraignments. I received a text message today stating my "your usage was projected higher than normal", thus resulting in a much higher bill. Of course my usage was higher because of temps in the 30s & 40s. I'm near 70 years old, live alone in an apt that's freezing & drafty in the Winter & hotter than the gates of you know where in the Summer. I know there are people who struggle more than I& I worry for them. Being on a SS fixed income leaves little room for heating. CARE, while appreciated, only knocks less than $7 off. Please help. I am cold and sad for the state of our beautiful country. I wish you all a safe & peaceful New Year. Warmly (?🙃) VK

PGE has always for me been great when you need them to come out and check on a gas leak or relight a pilot. My complaint is with their updated website. I have two accounts and for both I had them scheduled but one never went through and I receive a threatening notice of having my gas and electric shut off. Turns out when their IT people updated their website they inadvertently added another payment account besides my checking account. Apparently that other mysterious account had insufficient funds so my schedule payment was refused. How that payment account ever got associated with my payment account, I'll never know but I deleted it and have gone back to paper bills for now. Perhaps in six months I will again sign up electronically but for now I don't trust PGE's new payment system.

I have two PG&E accounts, with very different experiences. At my suburban home, service is pretty good, although the scheduled outages during fire season can be challenging. In 2020, we were without power for five days in a row. At my rural cabin in northeastern California, there are frequent outages, both scheduled and unscheduled. Clearly, the original power line installation through forest is vulnerable to high winds. However there have been four scheduled outages in the last three months, and two of them have been moved at the last minute. This makes it challenging to make plans for spending time there. I've had to purchase generators for backup power at both locations. This shouldn't be necessary, especially at my home.