Very good customer service
Very good customer service
By MP
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Very good customer service
By MP
Unorganized subscription set-up. Editing, changing anything, was a major issue. Wound up with sometimes 3 subscriptions once, just trying to change food flavors, that shouldn't happen! Good luck!
By ROSE M.
Thank you for taking care of my dog shadow whenever I order her food it always delivered with a week or two. Love this company and will continue to use then for my dog shadow food, and treats. Your are simply the best, the whole staff. Thank you, Shadow & Theresa
By THERESA S.
Excellent prices, fast delivery and most importantly, great customer service. I had a shipping issue and called their customer service line and they were friendly and efficient and able to immediately resolve my issue.
By Tracy
I've done business with Petflow when they first started many years ago by the original founder. I still love this company; the only suggestion is that I would love to buy my natural/healthy dog food from them at competitive prices like K9Naturala and Ziwi if they offered more variety of protein source and larger bags as well as other highly rated natural freeze dried quality dog food that are made in Canda and Australia where the standards are far superior to the US.
By JANE C.
Great prices! Quick delivery!
By MELISSA L N.
A good selection of dog foods. A very helpful staff and good reliable delivery.
By Clifford
Quality dr kitten food! If I ever change dry foods, my cats get hairballs. Best kitten food ever. My grown cats love it too!
By DARLENE R.