Petflow provides excellent service
I’ve ordered many times from Petflow and my orders have been handled quickly and arrived well packed...their customer service is terrific too!
By Joan
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I’ve ordered many times from Petflow and my orders have been handled quickly and arrived well packed...their customer service is terrific too!
By Joan
Great prices and fast delivery
By LINDA C.
If you say somethings in stock and I order it, how about you ship it?
By TDubb
Could’ve been packaged better. Several of the cans were dented and one was damaged to where the food was spilling out of it.
By CASSANDRA A.
Petflow always delivers promptly and has the dog and cat food in stock. They have a great selection of high-quality pet food.
By T G.
Allowed me to order an item that they are out of stock of, and cannot get. Wasted 10 days waiting for the order.
By MarkW
Helped get our RX for our dog when Chewy no longer had it.
By customer
I ordered $49.00 of bully sticks and had to beg for them to waive shipping fees. Very bad business practices. It’s free shipping on a $50. Order.
By Yorkie M.