Pet Creations ArtReviews of petcreationsart.com

Quality product just shame about the late delivery

Amazing service and great at responding to emails, customer service was a really good experience and my picture I purchased was better than I imagined, amazing work, would highly recommend.

Order placed on the 30th of November and I am still yet to receive the item. Emailed to check in on the status of my delivery and the app shop had not had any updates, this took a while to get a response. I do understand they have a ticket system that when multiple emails are sent this pushes the request to the back of a queue, however, with no other contact or warning this will be the case I'd imagine there would also be several people in my boat chasing via email on multiple occasions. Please correct me if I am wrong. I can not comment on the quality of the product which I can only assume to be good and I am happy with the preview they sent before the final print, my only concern with the company was lack of communication and delivery times.

Excellent customer service and the artwork comes out fantastic.

The drawing that Sophia did of our dog was lovely. I didn't think a cartoon style version would bring her eyes our so perfectly. We lost our dog a couple of months ago and my wife cried when she got the canvas as a crimbo gift.

Everything went really well. I placed my order in late November, expecting around a month for creation and delivery. Any reasonable person would expect delivery issues with the current state of the world. The communication between Pet Creations and me was great! I will admit that when they said that sending them an email pushes you to the back of the queue is odd, but it didn't delay my finished product at all. The person I gave it to loved the product! Definitely recommended for anyone who loves their pet!

Exactly what I wanted! Perfectly done. It was a gift for my mum for Christmas and even during the busy festive period, I received my updates and got a top quality product at the end of it!

I waited as long as I could keep myself from posting this but this process has gotten ridiculously late. I placed and had my order for an 8x10 canvas on the 27th of November with the expectation given to me by the website that it would take up to 10 days, not specified as business days or any days, for the print to be made and shipped to me, yet the first day I even heard back was December 7th, which was around the time I was hoping to receive this Christmas gift. I needed some touch ups done after the first preview, which was due to admitted fickleness on my part, but still got nothing back for another week on December 14th, when I realized I was likely going to buy another gift so I wasn’t empty-handed for my sister on Christmas. On the 17th, I was told it should be coming between three to TEN days due to the rush, which I can respect and understand when someone is over-encumbered by the amount of work they take on, but when I get another email asking how I’d like to get another I feel downright disrespected. It’s been over a month since I’ve ordered this, 12 days since everything was supposedly ready to print and send, and yet when I check the order status, it still hasn’t shipped. I love the idea of this business and it has such great potential, but the execution is a 1/10. PS: The business model of “new emails get you sent to the back of the line” is horrendous, it punishes customers with more interest in the product and causes jams like this 10x more than the next worst option you could choose, please definitely fix your system with that.