Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
PERGOLUX USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
612 approved reviews, newest moderated first
Two summers of hose water and fertiliser splash and it still looks brand new.
By Julie C.
Response from PERGOLUX USA· Jul 16, 2026
Hi Julie, Thank you for the great review! We’re thrilled to hear your pergola is still looking brand new after two summers of use. It’s great to know it’s holding up well and continuing to be a part of your outdoor space. We appreciate you taking the time to share your experience! — The PERGOLUX Team
Folks, we are condo building located in Florida, we purchased 11 pergola's (10X10) from this company, based on their claim the pergola's can withstand winds of up to 175 mph. We were told all engineering documents required for permits would be included with shipment. When the shipment arrived there were no engineering documents included that would meet City code requirements. We made multiple attempts to reach the company to resolve this issue, as we were assured they had all of necessary engineering documents to meet the State of Florida code requirements. We cannot get anyone to call us back, neither our initial sales rep, we asked to talk to a manager, supervisor about our problem. Again, no one is returning our calls after spending close to $100K on their pergola's. Sadly, we had to hire an attorney to demand we received the proper documents or we will have no alternative but to return the pergola's. No response to our demand letter. Next steps will be to file a lawsuit. This is extremely disappointing, I have been to Norway multiple times, I found the people, to be nice, friendly, and helpful. But, our effort to do a mutually beneficial business deal with this Norway company has been very disappointing. If you purchase pergola's from this company that requires permits to be installed. BE AWARE. Sea Ranch Club of Boca Raton Randy - Director
By Randy C.
Response from PERGOLUX USA· Jul 16, 2026
Hi Randy, Thank you for sharing your feedback. We’re sorry to hear about your concerns and understand your frustration. We are reviewing the details surrounding your experience and have escalated your concerns to the appropriate team for further review. We appreciate you bringing this to our attention and the opportunity to better understand your concerns. — The PERGOLUX Team
We ordered the series 4 pro pergola and 24 hours later, when i found out that the height of the pergola is <8 feet tall, I cancelled the order immediately. They kept pushing me to work with ETI to raise the pergola, but will cost me an additional 6k and i will loose the warranty. I told them to cancel the order but they informed me that i will be charged a 10% cancellation fee. This company is a scam , they never shipped anything to me, I cancelled within 48 hrs and no one called me back. I paid over $17,000 for the pergola and paying 10% cancellation fee is absurd. I understand the 10% restocking fee but i cancelled within 48 hours and they never shipped anything out. I still have not gotten back any of my $17,000 and no one replied to my email. Please don’t make the same mistake i did. Go with another pergola company that is local and have some morals.
By Kathy T.
Response from PERGOLUX USA· Jul 15, 2026
Hi Kathy, We’re sorry to hear about your experience and understand your frustration. We know a pergola is a significant investment, and our goal is always to help customers find the right solution for their space. After reviewing your concerns, our team worked with you to explore possible solutions for your project, including options to help ensure the pergola would work for your space. Unfortunately, we were unable to find a solution that met your needs. We also apologize for the communication delays while reviewing your cancellation request. We appreciate your feedback and will continue using it to improve our customer experience and communication. — The PERGOLUX Team
Every bolt bag was counted out exactly right, expect one that was a single washer short, and a quick email had the replacement out the same day.
By Bridget B.
Response from PERGOLUX USA· Jul 15, 2026
Hi Bridget, Thanks for the great review! We're glad to hear our team was able to get the missing washer out to you quickly and keep your project moving. Thanks again for choosing PERGOLUX! — The PERGOLUX Team
You could have better instructions but I love the product
By Wynell
Response from PERGOLUX USA· Jul 15, 2026
Hi, Thank you for your feedback! We're glad to hear you love your PERGOLUX product. We also appreciate your comments about the installation instructions. We'll continue using feedback like yours as we work to improve our instructions and make the assembly process as clear as possible. Thank you for choosing PERGOLUX! — The PERGOLUX Team
We're not the type to buy things twice. Four years in, we haven't had to think about think about this one again.
By Alisowgd P.
Response from PERGOLUX USA· Jul 15, 2026
Thank you, Alison, for sharing your experience! We love hearing that your pergola has continued to deliver years after purchase. Building products that customers can enjoy without having to worry about them is exactly what we strive for. Thank you for choosing PERGOLUX and for sharing your long-term feedback! — The PERGOLUX Team
This was my first big garden purchase and I half expected to feel ripped off opening the crate. I didn't.
By Corlus C.
Response from PERGOLUX USA· Jul 15, 2026
Thank you, Corlus, for sharing your honest first impression! We understand that a purchase like this is a big investment, and we’re thrilled to hear that opening your pergola crate exceeded your expectations. We’re proud to deliver products that customers can feel confident investing in. Thank you for choosing PERGOLUX! — The PERGOLUX Team
I checked the wall thickness against the spec before I even started assembling. It matched. That most never happens.
By Amber
Response from PERGOLUX USA· Jul 15, 2026
Thank you, Amber, for sharing your experience! We appreciate that you took the time to review the specifications before assembly and are thrilled to hear that the product matched your expectations. We’re proud of the quality and attention to detail that goes into our pergolas. Thank you for choosing PERGOLUX and sharing your feedback! — The PERGOLUX Team
