PERGOLUX USAReviews of pergoluxshop.com

Response from PERGOLUX USA· Jul 23, 2026

Hi Britney, Thank you for the wonderful review! We're so glad to hear your PERGOLUX pergola is holding up well, especially in a coastal environment where the elements can be tough on outdoor products. We hope you continue enjoying your pergola for many years to come. Thanks again for choosing PERGOLUX! Best, The PERGOLUX Team

Response from PERGOLUX USA· Jul 23, 2026

Hi Charlie, Thank you for your feedback. We're sorry that your initial support experience did not meet your expectations, and we understand how frustrating this situation was. Our team has since been in touch with you, and we're glad we were able to arrange a replacement screen. We'll continue to follow your case to make sure everything arrives as expected and that the installation goes smoothly. Thank you for giving us the opportunity to make this right, and we appreciate your patience throughout the process. Best, The PERGOLUX Team

Response from PERGOLUX USA· Jul 23, 2026

Hi Russell, Thank you for the update. We’re glad to hear you’re happy with the quality of your pergola, and we apologize again for the frustration caused by the missing parts and delays. We’re happy to see the replacement parts were delivered today, and our team has reached out directly to make sure everything arrived correctly and that you have everything needed to complete your project. Thank you for your patience and for giving us the opportunity to make this right. We sincerely apologize that your experience did not meet the level of service we strive to provide. Best, The PERGOLUX Team

Response from PERGOLUX USA· Jul 23, 2026

Hi Steve, Thank you for the great review! We’re glad to hear Avit was able to answer your questions and help you feel confident moving forward with your pergola project. Planning the foundation and footings ahead of time is an important step, and we’re happy our team could help guide you through the process! Thanks again for choosing PERGOLUX, and we hope you enjoy your new outdoor space. Best, The PERGOLUX Team

Response from PERGOLUX USA· Jul 23, 2026

Hi Jim, Thanks for the great review! We’re happy to hear the ordering process has been smooth and that our team has been able to answer all your questions so far. We appreciate you choosing PERGOLUX and look forward to helping you bring your outdoor space to life. Thanks again for your support! Best, The PERGOLUX Team

Response from PERGOLUX USA· Jul 16, 2026

Hi Christina, Thank you for sharing your feedback! We’re happy to hear that your experience so far has been positive and that you’re pleased with the service, materials, and delivery timeframe. We hope you enjoy the installation process and your new PERGOLUX pergola once it’s complete. If you have any questions along the way, please don’t hesitate to reach out. Our team is always happy to help!! Thank you for choosing PERGOLUX! — The PERGOLUX Team

Response from PERGOLUX USA· Jul 16, 2026

Hi Peter, Thank you for the great review! We’re glad to hear you’ve had such a positive experience with both PERGOLUX and Elite Tech Installs. It’s great to know the team was able to respond quickly and help get everything taken care of. We appreciate your recommendation and your kind words about the installation experience. Thank you for choosing PERGOLUX! — The PERGOLUX Team

Response from PERGOLUX USA· Jul 16, 2026

Hi Frank, Thank you for the review and for sharing your experience. We’re happy to hear the ordering process and support from our team went smoothly. We apologize for the delivery delay and the lack of communication around the updated delivery date. We understand how frustrating it is to set aside time for a delivery and not have the schedule updated when things change. We appreciate your feedback and will share this with our delivery team as we continue working to improve the overall delivery experience. — The PERGOLUX Team