PERGOLUX USAReviews of pergoluxshop.com

Response from PERGOLUX USA· Jul 7, 2026

Hi Walter, Thank you for the great review! We're so glad to hear you had such a positive experience with your PERGOLUX. We’ll make sure Marcelo sees your kind words. We love Marcelo too, and it’s great to see his knowledge and dedication recognized. He takes a lot of pride in helping customers find the right solution, and we’re happy he was able to make your experience a great one. Thank you again for choosing PERGOLUX and for the recommendation. We hope you enjoy your pergola for many years to come! - The PERGOLUX Team

Response from PERGOLUX USA· Jul 7, 2026

Hi, Thanks for taking the time to leave a review! We're glad Natalie was able to help and work with you to find a solution that fit your needs. We'll make sure she sees your kind words—she’ll appreciate the recognition! Thanks again for choosing PERGOLUX. - The PERGOLUX Team

Response from PERGOLUX USA· Jul 7, 2026

Hi Wayne, Thanks for the great review! We're glad to hear your PERGOLUX was the perfect finishing touch for your deck project and that you’re happy with how it turned out. We hope you enjoy your new outdoor space for many years to come! - The PERGOLUX Team

Response from PERGOLUX USA· Jul 7, 2026

Hi Ami, Thank you so much for taking the time to share such a detailed review! We're thrilled to hear how much you love your PERGOLUX and that it’s delivering exactly what you wanted for your backyard. It’s great to hear that the SnapFIT system made it easy to add screens after the initial installation. We love that you were able to customize your setup and make the space work even better for you. We also appreciate your feedback on the assembly instructions. We're always looking for ways to make the installation process smoother, and comments like yours help us continue improving. Thank you again for choosing PERGOLUX and for sharing your experience. We hope you enjoy your backyard space for many years to come! - The PERGOLUX Team

Response from PERGOLUX USA· Jul 7, 2026

Hi Douglas, Thank you for taking the time to leave such a great review! We're happy to hear our chat support was able to help and that Adolpho was able to step in and make sure everything was taken care of. We appreciate your honest feedback about getting connected with our team. We're always working to make that process easier, and your comments are helpful. We'll be sure to share your kind words with Adolpho. Thanks again for your recommendation and for choosing PERGOLUX! - The PERGOLUX Team

Response from PERGOLUX USA· Jul 7, 2026

Hi Randal, Thank you for taking the time to share your feedback. We're glad to hear you’re happy with the overall build quality of your PERGOLUX. We appreciate the honest comments about the installation process. We know clear instructions and up-to-date videos are important, especially for a project of this size, and we'll share your feedback with our team as we continue improving the experience for our customers. Thank you again for choosing PERGOLUX, and we hope you enjoy your pergola for many years to come! - The PERGOLUX Team

Response from PERGOLUX USA· Jul 7, 2026

Hi Gary, We're sorry to hear about the frustration you've experienced and understand how disappointing it is to feel like you have not received the communication and support you expected. We take concerns like this seriously and would appreciate the opportunity to review what happened with your order and the communication surrounding it. We would like to connect with you directly to better understand where things stand and help move this forward. Please reach out to our Customer Success team so we can look into the details of your case and assist. Thank you for bringing this to our attention. We appreciate the opportunity to make things right. - The PERGOLUX Team

Response from PERGOLUX USA· Jul 7, 2026

Hi Linda, Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. We're thrilled to hear you're happy with your PERGOLUX and that our team was able to provide the support you needed. Customer experience is extremely important to us, and feedback like yours means a lot. Thank you again for choosing PERGOLUX. We hope you enjoy your pergola for many years to come! - The PERGOLUX Team