Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
191 reviews
PacasoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Own the life you've earned, in the places you love, without the weight of owning it with Pacaso.Enjoy an effortless escape to the place you love, for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.Your home is cared for by a professional service team, ensuring it's always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.With Pacaso's seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.
Pacaso (pacaso.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
191 approved reviews, newest moderated first
Pacaso is forward thinking. The process is smooth and simple. I am a real estate broker and know how a company could complicate the process and make it unpleasant. Pacaso made it an enjoyable process and experience.
By Mike
Response from Pacaso· Nov 8, 2021
Hi Mike, Thanks for your review! We're so glad to hear your experience has been smooth and enjoyable.
We are pleased with our decision to purchase a unit in a house in Park City. A quality property in all respects, and essentially ski in ski out. We are anticipating year round use for our extended families. The process of investigating the property, the Pacaso approach,and acquiring the membership in the LLC was very quick and smooth. Our only concern is that the process for selecting the weeks is not transparent and there will be difficulty in obtaining days around the Christmas Holidays.
By BBC
Response from Pacaso· Nov 5, 2021
We appreciate your feedback, and we're happy to hear about your positive purchase experience! We are continuously working to improve our scheduling process, and encourage you to reach out to your Home Manager for assistance. We are committed to ensuring all owners have equitable access to their home throughout the year.
There was an issue at the house with our gas line that compromised our stay, otherwise it would have been a 5-star rating.
By Bruce
Response from Pacaso· Nov 2, 2021
Hi Bruce, Thanks for sharing your feedback. We've flagged this issue with our operations team, and your Home Manager, Lynn, is working to resolve the situation with the propane company. We look forward to providing a 5-star experience next time!
Awesome experience! Our property manager, Katie, greeted us with a nice bottle of wine and welcome note. Above and beyond!
By Aaron
Response from Pacaso· Nov 1, 2021
Hi Aaron, Thanks for your review! I'm glad Katie was able to make your first stay extra special. The team is always here for you.
Wonderful experience. Lindsey was top-notch and went way above and beyond for us. She responded immediately when we lost power and was there for us for every step. We are loving our new place and so excited to come back!
By Monica J.
Response from Pacaso· Oct 28, 2021
Hi Monica, Thanks for your review! We're so glad you're enjoying your new home. Lindsey and the team are always here for you.
Sandra shows great care in ensuring owners have a wonderful experience! Every time we go the house has new features and little touches that make it more enjoyable. This time around, we got to enjoy the outdoor furniture, the rug and mirror and the primary bedroom, and the steppers for the pool cover. And we so appreciate her accommodating schedules! We love her!
By Kari
Response from Pacaso· Oct 14, 2021
Hi Kari, Thanks for sharing your kind feedback! Sandra and the team are always here for you.
This concept is simply incredible! I've purchased two units on two separate properties. One is in Park City and the other is on Newport Beach peninsula. The properties are amazing, well furnished and completely turn key. Instead of the seller renting out to air bnb daily or weekly renters Pacaso limits to just 8 owners. True owners on title. The level of care that brings from just 8 owners as opposed to hundreds of random renters over time helps keep the local community stable and thriving. I can not thank Pacaso enough for this concept that brought homes financially out of reach within the grasp of my family.
By KP
Response from Pacaso· Oct 6, 2021
Hi KP, Thanks for your review! We're so glad you love your homes and the Pacaso concept.
All of our dealings from my first phone call to the closing on our home were handled very professionally. Pacaso target buyers are used to professional service in all their business and personal endeavors, so that is their expectations. All of the Pacaso Team Members were very responsive and in some cases took the initiative to keep all the details and documents moving. This is only possible in a DocuSign environment. Spot On, Mike O’Neill
By Mike
Response from Pacaso· Sep 28, 2021
Hi Mike, Thanks for your review! We're happy to hear our team made the buying process easy.
