Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
191 reviews
PacasoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Own the life you've earned, in the places you love, without the weight of owning it with Pacaso.Enjoy an effortless escape to the place you love, for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.Your home is cared for by a professional service team, ensuring it's always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.With Pacaso's seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.
Pacaso (pacaso.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
191 approved reviews, newest moderated first
Stellar experience all the way around!
By Neal
Response from Pacaso· Mar 11, 2022
Hi Neal, Thanks for the kind review! So glad we could provide a positive experience, and we hope you have many wonderful stays in your new second home!
Very simple and seamless second home ownership. Straightforward and no timeshare gimmicks.
By Erik
Response from Pacaso· Mar 7, 2022
Hi Erik, Thanks for your review! We're glad to hear you've had a positive experience with Pacaso, and we hope you enjoy your second home for years to come!
We have been looking for a second home in Napa, CA for several years. Anytime we found something we liked, the process stopped due to fear of long distance maintenance issues and our ability to spend enough time there to make the purchase worth it. Our budget didn’t stretch as far as we wanted and we knew it would be impossible to oversee construction when improvements were needed. Also we feared it would sit empty much of the year and would create some guilt about spending vacation time anywhere else. Walking into the Pacaso home solved all of those issues. We now have a perfect amount of time (44 nights/year for us is plenty) in a beautiful, fully maintained, impeccably decorated home that is so much nicer than what we could afford on our own. In fact, our share purchase was 1/3 of our original budget. The closing process was quick and unbelievably easy (still can’t believe how fast it was) and the booking app seems equitable and easy to use as well. They allowed us to schedule several stays before closing so we knew it wouldn’t be difficult to access the time we wanted. The house manager is terrific (she spent many years in high-end hospitality) and everyone we have worked with at Pacaso answered every question we had. So glad we did this. We can’t wait to enjoy our new amazing vacation home!
By Rebecca B.
Response from Pacaso· Mar 2, 2022
Hi Rebecca, Thanks for the wonderful review! You touched on so many factors that are core to Pacaso's mission -- to help people stretch their second home budget, get the amount of ownership they'll actually use, and not have to worry about any of the typical homeowner hassles. We're so glad Pacaso was able to meet your needs, and we're excited for you to start enjoying your beautiful new home!
Very excited; the Pacaso experience has been amazing so far.
By James
Response from Pacaso· Feb 28, 2022
Hi James! Thanks for the great review. We're so glad to hear that everything has been positive so far, and we hope that second home ownership continues to be an amazing and enriching experience for you and your family!
GREAT COMPANY and PRODUCT!!
By Thomas
Response from Pacaso· Feb 22, 2022
Hi Thomas, Thanks for your review! We're so glad to hear you've had a great experience. Enjoy your second home!
The house was thoughtfully stocked, well cleaned and operational ! Loved the experience !
By Syeda
Response from Pacaso· Feb 14, 2022
Hi Syeda, Thanks for the review! So glad the hear your Pacaso was well-prepared for a relaxing stay -- the first of many! Enjoy your new home, and reach out anytime if you need anything.
I just shared my first stay with friends and family. I would have never justified buying such an amazing place without pacaso! Looking forward to the memories.
By Chris
Response from Pacaso· Feb 12, 2022
Hi Chris, Thanks for your review! So happy to hear you had a great first stay, and that we were able to help make that experience a reality for you and your family. We hope you enjoy many more wonderful memories at your new home!
The whole process from beginning to end was positive. We had all our questions answered, and pricing was straightforward. Pacaso takes their time to get to know you and makes the decision making process pleasant for once!
By Heather
Response from Pacaso· Feb 10, 2022
Hi Heather, Thanks for your feedback! We're so glad to hear that the purchase process was smooth and pleasant. Enjoy your second home, and know that the team is always here for you.
