Replacement Cable
Ordered a replacement cable and it was shipped the next day
By Robb F.
Response from Owl Labs· Feb 5, 2026
Thanks so much, Robb!
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
302 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Owl Labs is a technology company that creates products, tools and software that powers hybrid work globally. We are redefining how people connect through inclusive and equalized video experiences across more than 250,000 global organizations. Strategically built for modern workplaces, classrooms, and beyond -- Owl Labs empowers hybrid and remote teams, their leadership and IT teams with its award-winning intelligent video conference devices including the Meeting Owl 5 Pro, the Meeting Owl 4+, the Meeting Owl 3, and Owl Bar. Most recently recognized in 2025 by TIME's Best Inventions, PC Pro Best in Innovation Award and ISE Best in Innovation, Owl Labs' proprietary AI-powered technology brings innovative and equal visibility to every meeting. The company also leads the industry conversation on hybrid work and trends with its annual State of Hybrid Work reports. Learn more at https://owllabs.com.
Owl Labs (owllabs.com) has 302 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
302 approved reviews, newest moderated first
Ordered a replacement cable and it was shipped the next day
By Robb F.
Response from Owl Labs· Feb 5, 2026
Thanks so much, Robb!
have not received one of pieces.
By Cliff H.
Response from Owl Labs· Jan 6, 2026
Hi Cliff, I took a look at your order and it appears the second shipment will arrive tomorrow. If you have any trouble, please don't hesitate to reach out to us at [email protected]! Thanks so much, Owl Labs Team
I was on a tight deadline for use of a grant to obtain items for upgrading a number of conference rooms. Matt Guarino was a fantastic responsive help throughout the hectic last two days, assisting with technical advise and web ordering assistance. Including with less than an hour left of the grant funding expiration was able to expedite an additional unplanned for purchase! Matt's a definite asset to your team! Thank you all!
By Jim M.
Response from Owl Labs· Jan 5, 2026
Thank you for taking the time to share your feedback with us, Jim! We're thrilled you had a great experience and we agree - Matt is pretty awesome :)
next level!!
By Willow Behavioral H.
Response from Owl Labs· Dec 29, 2025
Thanks so much, Chris!
The Owl 4 is easy to setup, the picture quality is amazing, the default picture that automatically finds the people talking and the entire room in the top header is extremely nice. I don't know of a better conference room system than the Owl 4. It is a great value for the money.
By Brad C.
Response from Owl Labs· Dec 29, 2025
Thank you, Brad! We really appreciate your feedback.
Great response times and cooperation.
By Glynn A.
Response from Owl Labs· Dec 29, 2025
Thank you so much, Glynn!
Shipped very fast and can't wait to start using it for our meetings!!
By Ryan S.
Response from Owl Labs· Nov 25, 2025
Thank you so much, Ryan! We are thrilled to hear that.
Juan was able to diagnose the issue quickly and provided us the needed solution.
By Shreekanth C.
Response from Owl Labs· Nov 25, 2025
We really appreciate it, Shreekanth! Thanks for taking the time to share your feedback with us.