Owl LabsReviews of owllabs.com

we sent the order on Thursday, and until now the shipping status still remains label created, which means the item has not even reached the courier

No expedite delivery option- our micro USB connector broke and even when I sent an email to request to have it expedited- they ignored my email and shipped it snail mail anyway- then had the gall to send me this! There is no way to buy another cable- the connectors are horrible- what the hell are we going to do for our next video meeting? You sell the systems on Amazon, but you can't sell a stinking replacement speaker cable????!!!! I wanted this sent overnight or 2 day service- now what!

I purchased two cables and was sent a link for tracking. Several days I tried clicking the link, only to receive an Ooops page can't load response. Don't know when my items are coming.

have not received one of pieces.

Unfortunately cannot get support in UK, called the UK number was told by automated system that the opening hours are between 9 and 5 called at 12:00 midday. Sent email to them they stated the Owl 3 needs to be updated in software, the only way to do this is to connect to a laptop and use the Owl app. But the problem I have is the laptops are not picking up the Owl. The customer service is very poor not getting any response back.

The product has several glitches, the two most frequent are: Low Volume in our boardroom. It is really low volume they say this is to eliminate background noise? The second is that connection with video conferencing platforms (Teams, Zoom ect.) often requires a hard reboot. For us the product does not work and was quiet expensive. The support team is helpful and interested but we are going in circles here.

We used an OWL 3 and HQ at an offsite meeting and loved it, so we purchased our own. But the technical requirements for set-up reminded me of setting up a network in 1999! Absolutely horrible! Thank goodness we bought a test one first because we wanted to role out 100 company-wide! Owl needs to make the process easier, and not require Admin level knowledge! Plus - if you don't have Microsoft of Google Admin's - you're completely out of luck!

These new Owl 3's stink!!! They will not pair properly. Support at Owl Labs is non-existent. They have NO SUPPORT for their products!!! I have called and emailed and get no responses. Do not buy OWL LABS if you will need any assistance.