You delayed the UPS shipment by two…
You delayed the UPS shipment by two days, I noted in your emails. Now they close the Case and I do not even have the parts your Tech Support recommended and still waiting for a second part!!
By Da
Response from Owl Labs· Aug 10, 2026
Hi Doug! We are so sorry for any confusion here. Since we had a few different Cases open, we ended up closing the older Cases and merging them into our newer open Case with you. We are definitely going to look into the automated messaging that gets sent out so that we can prevent any confusion in the future! It looks like both accessories shipped in 2 business days, and the second order should arrive today. Sometimes, we split our shipments into two parts for faster arrival. Please let us know if you don't see the second half today and we'll make sure to get it sorted out!