HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Good products, just wish they were made in USA Sellers should always have a "Made in the USA" option in products

Onset HOBO data loggers have been fairly good and reliable. We have had some problems with the design aspects of the U23 PRO V2 RH/Temp recorders. Some of the problems have been addressed and fixed by ONSET and some have not. The plastic lens would become clouded in the outdoor environment and thus we could not download the data. In trying to remove the lens it would then just crumble. ONSET developed an inexpensive plastic cap that protects the lens and that works great. I don't know how any one would be able to purchase these as I don't find them in the catalog. The RH end of the recorder is open to the environment and we always have holes in the membrane caused by insects or other animals. This can not be good. Some sort of protection needs to be added here. The service kits are messed up: The service kit for the battery included the replacement battery and orange O ring to hold the battery. BUT the O ring that seals this end of the U23 is found in the service kit for the RH end of the recorder! So one would have to buy the replacement RH sensor to get the O ring for the other end of the recorder. Makes no sense. Ordering instructions don't give sufficient info to sort all this out. Nov. 14 added note: Also the service kit for the battery replacement needs to have the little silica gel packs added to it. Instructions say that if they are pink they should be replaced (no real way to dry them in the field). But there are none included in the package. At a minimum the catalog should indicate that they are not present so that they could be purchased. One would think these things would be tested before being placed in the catalog for sale.....

Overall pleased with the delivery time and usefulness of the data loggers. Easy to use!

They have the stuff I need, and get it to me when I need it. When I request an item that doesn't look quite right to their sales folks, they call me and have a conversation about what might work better for my application.

Customer Service in helping me complete my order was excellent.

EXCELLENT SERVICES

Product is great

I was absolutely impressed with the service I recieved from Onset. I was under the gun with a project time wise and Onset had my order to me earlier than projected, which bought me some valuable time. Very impressed. Thank you guys!