HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 23, 2024

Thank you for your feedback. We are very sorry to hear about the issue you have experienced with one of our loggers. We understand the importance of your data. Our technicians may be able to help with extracting the data from your HOBO MX2301A logger. Please reach out to your local distributor for further assistance.

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Jul 1, 2024

Thank you for your feedback. We apologize for any inconvenience caused by not having a direct phone line for support. To optimize the efficiency of our customer technical support, we provide the ability to submit a technical support request via the web form or support e-mail [email protected] which our Tech Support team responds to directly on the same business day. We also strive to provide robust online resources to assist our customers effectively including instructional videos, written resources, and free weekly trainings. In addition to those resources, we offer live chat support on our website which allows you to connect directly with our InTemp Technical Support team during business hours. We hope that this will be an acceptable alternative for you in the future should you require support from us again. Thank you for being a valued InTemp customer.

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 11, 2023

Thank you for your feedback! Once your MX data loggers have been configured and launched, you can use the HOBOconnect app to readout the data files collected. The app must be open, and you will need to be within a 100ft range of the logger when you click the readout option for your data to be transferred to HOBOconnect, and then uploaded to our optional cloud storage platform, HOBOlink. We apologize for the confusion and will use this as an opportunity to review our set up instructions. It looks like our technical support team has been in contact. They should be able to get you up and running in no time.

Response from HOBO Data Loggers & InTemp Monitoring Solutions· May 25, 2023

Thank you Matthew for taking the time to provide a review of our InTemp products. We work hard to provide resources and support for new users to get set up as quickly as possible including getting starting videos, regular live product training webinars and of course direct support from our Tech Support team. Our team attempted to reach you multiple times without a response so we either assume you resolved any questions you had or we request that you reach out to us for support if you do have any remaining questions. Regarding the InTemp CX Gateway Annual Service Fee, that fee is used to offset the costs of the higher data usage from the InTemp CX Gateways with our InTempConnect cloud platform along with the associated hosting costs. We keep the fee as minimal as possible to make the InTemp products an exceptionally cost effective IoT solution. Please reach out to us if you have any additional questions.

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Feb 22, 2023

Thank you for your feedback and I apologize for the poor experience you had ordering with Onset. Our shipping fees for international orders include duties and taxes. Several years ago, Onset only charge the shipping fees for international orders. Duties and taxes were paid separately by our customers to release their orders from customs. This often-caused problems for our customers and delayed the delivery of orders. To improve the ordering experience for our international customers, Onset partnered with Zonos to provide most countries with a complete landed cost purchase including shipping, duties, and taxes. Once we receive a customer order through our eCommerce site, we do not make any changes to the order unless specifically requested by the customer. It appears there was a misunderstanding on our end regarding your order change request. I will reach out to you directly to see if there is anything we can do to help rectify the situation.

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Jan 30, 2023

Hi Stephanie, Thank you for taking the time to provide feedback regarding our documentation. We would like to make you aware of our other product support options that we make available to our customers to help quickly understand how to use the InTemp products, mobile apps and cloud platform. We provide live trainings via GoToWebinar each week. One training covers how to initially set up your account in the InTempConnect cloud platform and the second training covers how to use our loggers with the InTemp mobile app. These trainings are free to attend and have a Q&A session at the end for any additional questions you may have. We also provide several other written support materials in addition to the Quickstart guides and the product manuals. For example, the InTempConnect User Guide provides very simple step by step instructions with pictures and examples for everything you need to do in the InTempConnect cloud platform. Lastly, our Tech and Product Support teams are here to support you. You can submit a ticket to our team through the website or by emailing [email protected] to assist you with any issues you may be having with setting up the system. We hope these options provide you with the additional support you need and again we would be happy to assist you. Thank you very much.