HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 18, 2017

Thanks for taking the time to provide a review, and sorry you are not happy with us about our newer products. We use customer feedback as a critical component of our product development process, and any features we add have been asked for by customers, and vetted through our sales, engineering and product marketing teams. We try very hard to get it right. It has always been our goal to make products that are as simple as possible for what they do. We strive to balance features with ease of use, reliability, and cost. Of course there are always trade-offs. We realize that our loggers are used by a wide variety of people for a wide variety of applications. I did not see any tech support cases related to your name in our system. Was there a specific issue that caused your frustration? Regardless, we welcome your feedback. We would be happy to discuss the things that have caused you to be frustrated, and document your comments more specifically. While I can’t promise that we will change or revert any product, I can promise that your feedback will be heard by the right people at Onset. I can be reached at [email protected], or via the telephone number below. Sincerely, Gregg 508-743-3141

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Dec 15, 2017

Thank you for your review and sorry that you had some difficulties with our loggers. You should not have to close and re-open HOBOware each time with a new device. Each device needs to initialize to the USB port in your computer, and the first time you connect to a device it can take a minute or so for that device to be recognized. This only happens the first time you connect to each logger, after that they will be recognized instantly. I could not find a record of any tech support contact from you; we may have been able to save you some of the trouble you had. Our tech support team is here Mon-Fri AM to 8PM EST, and they do an excellent job getting folks up and running quickly. Contact info for Tech Support can be found here: http://www.onsetcomp.com/support/contact. As to the fit of the plastic parts and having to deal with multiple couplers, we are constantly striving to make communication and data collection easier and more efficient. Our Bluetooth Low Energy loggers are a good example of our efforts to eliminate cables and couplers where we can with new products moving forward. Please reach out to our sales staff at [email protected] if you would like to learn more about our BLE loggers. We appreciate your feedback, and we are happy to help! Sincerely, Gregg 508-743-3141