HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Jan 19, 2018

Thanks for your feedback. We stopped sending a separate invoice for web orders a couple of years ago. This is noted in red on our website on this page: http://www.onsetcomp.com/corporate/policies/ordering : “For online orders, please print your order confirmation, which serves as your invoice. For all other types of orders, your invoice is the receipt that’s attached to your confirmation email.” Sorry this was not made more clear to you in the ordering process. I will discuss this with the customer service and finance teams to explore better ways to provide this information. In the meantime, thank you for your continued use of our loggers. Sincerely, Gregg 508-743-3141

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Jan 19, 2018

Thanks for taking the time to provide a review. I looked into your records and see that we did not offer you a repair option for a damaged UX100-023 logger that was out of warranty. Out of warranty repair is not currently an option for that and many of our lower-cost loggers. The cost to repair and re-test the UX100-023 are higher than the cost of a new logger, so we have not offered repair service for that item. We can certainly appreciate your frustration of having to buy a new logger; we understand that unexpected costs are always problematic for your projects. We are considering some changes to our repair policy that would enable repair service for some of our less expensive loggers, but we want to make sure that it is cost effective for both Onset and our customers to do this before we implement any changes. We hope you can understand this position, and we appreciate your continued use of our loggers. Sincerely, Gregg 508-743-3141

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Jan 17, 2018

Thanks for your feedback! We are sorry that there was difficulty clearing the alarm. It should be as easy as pressing the lower button on the logger for 1 second. Apparently this did not work, and I am wondering if there was a mechanical issue with the button itself which would be unusual. The only other way to access the logger is via the software as the administrator. Security of data is a critical component of our products and for our customers. You had a very legitimate reason to want to access the profile, but this isn’t always the case, and we can’t make that decision without potentially risking a customer’s data. As an alternative of course, you could have removed the batteries from the logger to stop the alarm, but the logger would have stopped logging (any previously logged data would still be retained). We are constantly seeking better ways to make using our loggers easier, and we are open to any ideas you may have in that regard. Please ask the logger administrator to contact our tech support department to troubleshoot the button operation. Sincerely, Gregg 508-743-3141

Response from HOBO Data Loggers & InTemp Monitoring Solutions· Jan 17, 2018

Thanks for providing us with feedback! Onset made a decision several years ago to eliminate standard quantity discounts. This was done to avoid a price increase. We have maintained our pricing for several years as a result, despite our costs increasing. We understand that if you were getting a volume discount before this can be frustrating, but keeping the price down for all customers was our objective, and we believe in the long run this was the better option for our customers. We strongly believe that we still offer the best value for your dollar. Our product quality is a top priority, and we are sorry that you have the impression that it has declined. Our data shows steady improvements in many areas, though there is always opportunity to do better. Continuous improvement is a way of life here. We have, and continue to, implement many controls, including ISO certification, to help maintain and improve our quality. We build everything here in the USA at one location, which allows us to react quickly and address any issues that might arise. We are very interested in understanding what prompted your quality comment. If there is something specific we can improve on, we welcome your suggestions. We appreciate your comments, and your continued use of our products. Sincerely, Gregg 508-743-3141