Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
383 reviews
LoviSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart skincare powered by AI Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data. Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app. Download on the App Store Apple and the App Store logo are trademarks of Apple Inc. AI Skin Analysis & Progress Tracking Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results. Personalized Routines & Product Fit Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error. Ingredient Insights & Smart Guidance Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Lovi (lovi.care) has 383 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
383 approved reviews, newest moderated first
Membership
By customer
Response from Lovi· Sep 22, 2026
Hi, We'd really like to understand what happened with your membership so we can help properly. If something about the membership didn't work right, whether it's pricing, cancellation, or anything else, please reach out to our team directly, and we'll sort it out! 💜 Warm regards, Margarita & The Lóvi Team
I used to buy random products following reviews from social media users and influencers, and most of them didn’t help my skin. This is my first time experiencing Lovi and I already love it. It carefully scans and selects products suitable for me and also describes benefits of ingredients for my skin.Super helpful and I am very happy with this
By Diane
Response from Lovi· Sep 22, 2026
Hi Diane, Really glad this is turning into something that works better for you 💜 Thanks for sharing this! Warm regards, Margarita & The Lóvi Team
🥰🥰🥰🥰🥰👌👌👌👌👌👌👌
By Sharifa
Response from Lovi· Sep 21, 2026
Hi Sharifa, Love the energy here! If something behind the stars doesn't match how you're feeling about the app, let us know, happy to sort it out either way 💜 Warm regards, Margarita & The Lóvi Team
I really thought Lovi was good as it came up on all my social media platforms. Once you buy the subscription which is expensive to begin with, it then takes to you all sorts of unnecessary steps and then you need to buy another subscription which is then double the 1st price. Ridiculous. once you scan your face it then gives you a product list, one product recommended by Lovi. I had to search the entire internet looking for it only to find out its discontinued. The products suggested for me didn't make sense for eg. the face wash I use is 82% compatible yet the one you choose is 70 something percent. not worth the hype!!!!!
By Shivani
Response from Lovi· Sep 21, 2026
Hi, Thanks for sharing your honest feedback. It looks like the second charge you're describing is likely tied to the optional AI add-on, which isn't required and can be skipped entirely. Also worth knowing, recommendations always come with a few options in each category, never just a single product, so something seems off if only one showed up during app usage. The mismatch in percentages and the discontinued item are both worth a closer look on our end. Please reach out to our team directly at [email protected], and we'll dig into your situation specifically 💜 Warm regards, Margarita & The Lóvi Team
It’s did amazing job
By customer
Response from Lovi· Sep 21, 2026
Hi, Glad to hear it! That's exactly what we're aiming for. Thanks for sharing 💜 Warm regards, Margarita & The Lóvi Team
Its a great app that allows you to track your skin care and it gives you recommendation for products that work on your skin if you have trouble with your skin try it out
By shenhav L.
Response from Lovi· Sep 21, 2026
Hi, Glad the tracking and recommendations are working out for you, that combination is exactly what we hope makes a difference for people figuring out their skin. Thanks for passing it along to others who might be dealing with the same thing 💜 Warm regards, Margarita & The Lóvi Team
VERY ACCURATE IN INFORMATION GIVEN
By JOY
Response from Lovi· Sep 21, 2026
Hi Joy, Accuracy is something we take seriously, so glad to hear it's coming through. Thanks for sharing this 💜 Warm regards, Margarita & The Lóvi Team
Dislike,the fact that I need to buy new staff and have to throw away my products since you can't give a routine with it. The %of suitability is generic and not really customised. Very limited brands offered.
By JULIA
Response from Lovi· Sep 21, 2026
Hi Julia, Good timing to mention: we recently rolled out a feature that lets you add the products you already have and build your routine around them, so you don't need to buy everything new or toss what's on your shelf. It tells you what to keep, what to buy, and what to skip. On the matching percentage and brand range, we'd like more detail from you directly so we can look into it properly. Reach out to our team at [email protected] when you get a chance, happy to go through all of this with you! 💜 Warm regards, Margarita & The Lóvi Team
