LoviReviews of lovi.care

Response from Lovi· Oct 14, 2026

Hi, Thank you for leaving a note. If “marketing” means the app felt more like a sales pitch than skincare guidance, we’d like to understand what gave you that impression. Lóvi’s recommendations come from your face scan and skin profile, and they rest on guidance from cosmetologists and dermatologists. The aim is a routine that fits your skin, not a push toward any particular product. Could you tell us which part felt that way, for example the ads, the offers during checkout, or the product suggestions? Please write to us at [email protected], and our team will go through it with you 💜 Warm regards, Margarita & The Lóvi Team

Response from Lovi· Sep 18, 2026

Hi, Thanks for sharing your thoughts directly! We'd like to draw your attention to the fact that we don't get paid by any brand, Korean or otherwise, to push their products. Recommendations come from skin concerns and ingredients, not sponsorships, so if K-beauty is dominating your suggestions, we'd like to look into why. The ingredient point deserves a proper answer too. Could you reach out to our team directly at [email protected]? We'd like to go through both of these with you in full 💜 Warm regards, Margarita & The Lóvi Team

Response from Lovi· Sep 3, 2026

Hi Jyoti! Thank you for sharing this, we hear you and want to help clear things up. The billing cycle depends on the plan chosen at the time of purchase, whether monthly, quarterly or annual. If something doesn't look right on your end, please reach out to us at [email protected] and we'll look into it straight away. As for the product suggestions changing, we do update our recommendations from time to time to bring more variety and keep things fresh, but your core routine should always remain consistent. We'd love to take a closer look at your account personally and make sure everything feels clear and aligned for you! 💜 Warm regards, Margarita & The Lóvi Team

Response from Lovi· Aug 12, 2026

Hi Seibh, Thank you for being so honest and for taking the time to explain everything in such detail. We’re really sorry, especially because it sounds like you put quite a lot of effort into making the app work for the way you wanted to use it. That’s definitely not the experience we want you to have. Your point about the AI telling you it had added products to your wishlist or set reminders when it hadn’t is particularly important. We completely understand why that would undermine your trust in the feature, and we’re sorry about that. We’re also glad that, despite all of this, you’ve found the product recommendations, tutorials, and science-based advice genuinely useful. It sounds like the core skincare guidance has been helpful, while the way the different parts of the app work together has let you down. We’ve taken note of the specific issues you mentioned, including the scanner, freezing, correcting incorrectly identified products, the AI not retaining information from your routine, and the clarity around scan availability. Feedback like this gives our team much more to work with than simply knowing that something “doesn’t work.” We really appreciate you giving Lóvi a chance and being so open about what needs to improve. 💜 Warm regards, Margarita & The Lóvi Team

Response from Lovi· Aug 7, 2026

Hi Monica, Thank you for flagging this. It's a fair concern, and we understand the confusion it causes. Our matching algorithm updates recommendations as it factors in things like your skin profile changes, new product data, or seasonal/routine adjustments, but you're right that seeing a big swing like 97% to 60% on the same product without clear explanation isn't a good experience. It should feel consistent and trustworthy, not confusing. We're taking this feedback to our product team, as clearer reasoning behind match scores (and more stability day-to-day) is something we want to get right. Please reach out to our support team at [email protected] with more details on the specific products you saw this with. It would help us dig into what's driving the shift. Thank you again for taking the time to share this. It genuinely helps us improve. Warm regards, Margarita & The Lóvi Team

Response from Lovi· Jul 22, 2026

Hi! Thank you for sharing this, we completely understand how frustrating it must be to have a routine ready but not be able to get started because of availability. 💜 For each product category, we offer up to 10 alternatives, and many of them can be found on international marketplaces with worldwide delivery. We'd love to help you find options that are actually accessible where you are! Could you reach out to us at [email protected]? Our team would be happy to look into your recommendations personally and suggest the best available alternatives for your region! Warm regards, Margarita & The Lóvi Team

Response from Lovi· Jul 20, 2026

Hi! Thank you for sharing this! We completely hear you, and these are exactly the kinds of features we know would make Lóvi so much more useful day to day 💜 The ability to tell us what you already own, track your choices, and build around what's already on your shelf is something we're actively working on, and we'd love to keep you personally posted once it's live. We really appreciate you taking the time to share this, that pushes us to build better. We hope to win you over with what's coming! Warm regards, Margarita & The Lóvi Team

Response from Lovi· Jun 23, 2026

Hi Sou! Thank you for sharing this, we completely understand how frustrating it can be when products feel difficult to get hold of. We do want to mention that for each category, we provide up to 10 product options and alternatives, so there's always a variety to choose from at different price points and availability levels. And the great news is that most of them can be found on local or international marketplaces with worldwide delivery, so there's usually a way to get what you need regardless of where you are. We'd love to help you find the best options available in your area. Please reach out to us at [email protected], and our team will be happy to guide you personally! 💜 Warm regards, Margarita & The Lóvi Team