Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
383 reviews
LoviSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart skincare powered by AI Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data. Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app. Download on the App Store Apple and the App Store logo are trademarks of Apple Inc. AI Skin Analysis & Progress Tracking Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results. Personalized Routines & Product Fit Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error. Ingredient Insights & Smart Guidance Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Lovi (lovi.care) has 383 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
383 approved reviews, newest moderated first
Excellent communication
By customer
Response from Lovi· Jan 31, 2026
Hey! Thank you so much for your feedback! ❤️❤️❤️ We're super-happy we did a good job for you :) Please reach out to us at [email protected] if there's anything else we can do for you! Alexey and the Lovi team
Great service, i like how diverse the questions are to know and understand your skin before giving any recommendations.
By lizzy M.
Response from Lovi· Jan 30, 2026
Hi Lizzy, This is really nice to read, thanks so much for highlighting the details! We put a lot of our experience into those questions, and hearing that you noticed the variety tells us we’re on the right track! 💜️ Thanks for taking a moment to share your feedback, it genuinely means a lot to us! Warm regards, Margarita and the Lóvi Team.
AI scans everything and gives personalization solution on how to take care of skin
By Victor B.
Response from Lovi· Jan 30, 2026
Hi Victor, Thank you for taking a moment to leave us a review. Our team puts a lot of care into ensuring the app is genuinely helpful, so knowing you're delighted means a lot to us! If you ever need help or want to share ideas on how we can make things even better, we're always on hand at [email protected] 💜️ Margarita and the Lóvi Team.
Very excellent
By customer
Response from Lovi· Jan 30, 2026
Hi, Love seeing this, thanks so much for sharing! It’s always great to know we’re on the right track! If you ever need us, we’re just an email away at [email protected] 💜️ Margarita and the Lóvi Team.
Déçue Pas très pertinent 😕
By Claudie Q.
Response from Lovi· Jan 29, 2026
Chère Claudie, Nous sommes désolés que le produit n’ait pas répondu à vos attentes. Pourriez-vous nous indiquer la raison de votre déception? Cela nous aiderait beaucoup. Sachez également que nous sommes toujours ravis de vous aider à l’adresse [email protected] si vous rencontrez des difficultés ou le moindre désagrément lors de l’utilisation de l’application. Merci, Alexey et l’équipe Lovi
AI guided skin routine?..hmm, idk. but for sure convenience is there
By Jack E.
Response from Lovi· Jan 28, 2026
Dear Jack, Thanks so much for sharing! We're glad you found our app convenient, and we hope it'll bring a lot of value to you as well ☺️ If you ever need assistance or have questions, we're right here at [email protected] 💜️ Alexey and the Lovi Team
The idea and concept is very good, however the app itself needs to be reviewed and corrected. Has a lot of bugs and sometimes closes itself or updates the page during loading and does not show any result.
By A V.
Response from Lovi· Jan 28, 2026
Hi, We really appreciate you calling out both the idea behind the app and the issues you ran into! What you’re describing isn’t something we want anyone to experience, and it’s important for us to understand exactly where things broke down. We’d love to learn a bit more details to investigate and fix them internally. Our management team will reach out to you today to follow up directly, look into what happened, and make sure this gets the attention it deserves 💜️ Margarita and the Lovi Team.
I have emailed 4 times asking for my subscription to be cancelled and refunded as per their instructions and have not even heard back. I very much suspect this company is a scam and should be avoided completely. I have a large Instagram following that will be hearing about this awful experience.
By Myrtle
Response from Lovi· Jan 28, 2026
We're really sorry to hear about this experience — that's absolutely not the standard we aim for. To resolve this as quickly as possible, we requested your details via Trustpilot, but unfortunately, we didn't receive any identifying information. We also searched our app and subscription systems and couldn't find an account or any recent support requests matching your message, so at the moment we're unable to locate your case or help you directly. If you still need assistance, please email us at [email protected] with the email you used to sign up (or any receipt/subscription confirmation), and we'll personally investigate and resolve it as soon as possible. Thank you, Alexey and the Lovi Team 💜️
