Piss poor at returns
Received new product, KZ ZS-10 PRO IEMs. I didn't open them because I decided to return them. My first request was ignored. Second request, they responded they would respond. Then they sent a 2 page email with detailed instructions on how to return them. I had to fill out the RMA form, find a shipper, wrap and ship the package, and send all the shipping info to the company. Then drive to UPS and buy packaging to send it. Cost with packaging and shipping was $17. They made a big deal about making an exception to their policy and offered to pay me $15 toward shipping. Hopefully they will. Next time I buy from Amazon. 8/5.the company was very nice as they were waiting for the IEMs to come in. They promptly refunded the purchase price after they had received the IEMs and, a few days later, sent me $15 toward the $17 I paid to return the IEMs. They were actually very nice to work with.
By Bob
Response from Linsoul· Aug 6, 2026
Dear Customer, Thank you for taking the time to share your feedback with us. We are truly sorry that the return process felt inconvenient and required extra time and effort from your side. We completely understand your frustration and sincerely appreciate your patience and cooperation throughout the process. We would like to kindly explain that the return steps and required information are necessary parts of our return procedure. Since each return needs to be properly identified and matched with the correct order, customer information, and package details, these steps help us ensure that your returned item can be accurately tracked and processed without any delays or confusion. We are glad to let you know that we have now successfully processed the refund for both the order amount and the return shipping cost. We sincerely apologize again for the inconvenience caused. Your feedback is very valuable to us, and we will share it with our team as we continue to improve our customer experience and return process. Thank you again for your understanding and support.