LinsoulReviews of linsoul.com

Response from Linsoul· Aug 4, 2026

Dear Customer, We are very sorry to hear about your experience, and we sincerely apologize for the inconvenience caused. Could you please let us know what issue you experienced with the order? Is the problem related to the IEM sound becoming quieter, an abnormal sound quality issue, or a cable-related issue? Or did you encounter any difficulties during the return and refund process? We have also sent you an email to better understand your situation. Please kindly check your inbox when you have a chance. Please rest assured that once we have a better understanding of the issue, we will do our best to assist you and continue working with you until the problem is properly resolved. Thank you for giving us the opportunity to help.

Response from Linsoul· Aug 6, 2026

Dear Customer, Thank you for taking the time to share your feedback with us. We are truly sorry that the return process felt inconvenient and required extra time and effort from your side. We completely understand your frustration and sincerely appreciate your patience and cooperation throughout the process. We would like to kindly explain that the return steps and required information are necessary parts of our return procedure. Since each return needs to be properly identified and matched with the correct order, customer information, and package details, these steps help us ensure that your returned item can be accurately tracked and processed without any delays or confusion. We are glad to let you know that we have now successfully processed the refund for both the order amount and the return shipping cost. We sincerely apologize again for the inconvenience caused. Your feedback is very valuable to us, and we will share it with our team as we continue to improve our customer experience and return process. Thank you again for your understanding and support.

Response from Linsoul· Jan 23, 2026

Hi there， We apologize for keeping you waiting. We’ve received an update that your parcel arrived at the shipping hub on 2026-01-19 and is awaiting collection by the carrier. Due to extreme strong winds in your area, local delivery services have been temporarily suspended. Deliveries will resume as soon as weather conditions improve and safety risks are eliminated. We kindly ask for your patience while waiting for further tracking updates, and we will continue to monitor the status of your parcel closely. Thank you！

Response from Linsoul· Nov 15, 2023

Hi there, We sincerely apologize for the inconvenience and negative experience you have encountered with our services. Please allow us to provide an explanation for the recent events. Initially, we inquired about your willingness to retain the incorrect product while we sent you the correct one.We appreciate your agreement to this proposal. However, due to a communication error, the product was inadvertently sent to you again.We only charged you the promised $15 for both products because we are deeply aware of the inconvenience caused on our part.We aim to minimize your losses while benefiting you as much as possible. We also express gratitude for your patience during the wait for the correct product and we sincerely apologize for the extended delay, as the delivery time for that specific product has been unstable with no definite processing time. As per your request, we have refunded the amount in the form of a discount voucher. We wholeheartedly thank you for your patience and understanding during this period. We acknowledge that no amount of apologies can fully compensate for the inconvenience you have experienced. However, please trust that we are accountable to each customer and are actively working to incrementally improve our services. Thank you for your understanding.