LinsoulReviews of linsoul.com

Response from Linsoul· Sep 15, 2026

Dear Customer, Thank you for sharing your feedback with us, and we’re truly sorry to hear about your experience. The time difference between Hungary and our support team can sometimes result in longer response times, which we understand can be frustrating, especially when you are experiencing an issue with your products. We sincerely apologize for any inconvenience and frustration this may have caused. Please rest assured that we value your feedback and will continue working to improve our communication and support process, so we can provide a better experience for our customers in the future. Thank you again for your understanding and for giving us the opportunity to improve.

Response from Linsoul· Aug 6, 2026

Dear Customer, We understand that you have encountered an issue, and please rest assured that we will do our best to assist you. We learned that you are experiencing a noise issue. Since this type of problem can be caused by multiple factors, we previously provided some troubleshooting steps and requested your assistance with testing. These details will help us better identify the cause and provide a more suitable solution. However, we have not received your reply yet. If you have time, please kindly provide us with the test results or any additional information. Once we have a better understanding of the situation, we will do our best to assist you and work toward a proper solution. Thank you very much for your patience and understanding.

Response from Linsoul· Jul 14, 2026

Hi there, We are truly sorry to hear about the issue you experienced, and we sincerely appreciate you taking the time to share your feedback with us. We completely understand how disappointing and frustrating it can be when an IEM develops a problem after only a few months of use, especially when the product is still within the warranty period. We also understand that you were hoping for a simple and effective solution to resolve the issue as quickly as possible. However, since we are unable to view your order information or the details of your previous communication with our support team through this review alone, we are currently unable to confirm the specific details of your case or the exact process that was followed. To better assist you and look into this matter further, we sincerely hope you can provide us with your order number or the email address used for your purchase, so we can check your order records and review the situation. Please rest assured that after fully understanding the details, we will do our best to provide you with full assistance and a suitable solution. If you have any further questions, you are also welcome to contact us directly at [email protected]. Our customer service team will be happy to assist you. We sincerely apologize again for the inconvenience caused and appreciate your understanding. We highly value every customer's experience and hope to assist you further to resolve this issue.

Response from Linsoul· Jun 30, 2026

Hi there， Thank you for your feedback, and we are very sorry for any confusion or inconvenience caused. As we are unable to view your order details from this review, we cannot check the specific case directly. However, please kindly note that if an item is on preorder, this information is normally clearly indicated on the product page. We sincerely apologize if this was not clear enough at the time of your order. If you could provide your order number, we would be more than happy to review the situation in detail and assist you further. Thank you for your understanding！

Response from Linsoul· Apr 15, 2026

Hi there, We sincerely apologize for the disappointing experience you’ve had. We are very sorry that the item you purchased was out of stock and we failed to update the information in a timely manner. We never intended to mislead our customers. We would have arranged shipment as soon as possible once stock was available, but we understand you no longer wish to wait, so we have canceled your order for you. We fully understand your frustration regarding the out-of-stock issue and the delayed notification, and we take full responsibility for this situation. We truly value you as our customer and deeply regret letting you down. We will continue to improve our services and processes to prevent such unpleasant incidents from happening again. If you have any further concerns or need assistance, please feel free to let us know.

Response from Linsoul· Mar 13, 2026

Hi there， We are truly sorry for the unpleasant experience you have had, and we will keep working to improve our services. We have looked into your case carefully and fully understand the situation. We sincerely apologize that your product encountered issues; this is never something we wish to happen. Regarding the after-sales process, please accept our apologies. We want to assure you that we never use high shipping costs to prevent customers from exercising their warranty rights. We have already consulted the manufacturer about your situation, trying to arrange a more convenient solution for you, such as sending replacement parts, or supporting local or self-repair, to save you time and effort. However, after taking various factors into consideration, the manufacturer still suggested that the official repair be carried out by their team. Please believe that we will always apply for the best possible solution for our customers whenever we can. We understand your concern about the shipping cost, and we apologize for any inconvenience our previous suggestions may have caused. Our team will continue to follow up with you via email closely. You can rest assured that we will provide you with our full assistance.

Response from Linsoul· Jan 27, 2026

Hi there, We would like to apologize for the unpleasant shopping experience you’ve had this time. After following up on your case, we have successfully applied for a replacement right earpiece for you. Please rest assured that we will arrange the shipment as scheduled. Once the package has been shipped out, we will send you the tracking number via email. You can track the shipment and delivery status through the email notification. We truly appreciate your patience. Sorry again for the trouble this has caused you.

Response from Linsoul· Jan 23, 2026

Hi there， We’re so sorry you’ve run into this issue! Could you let us know if the product works with any other devices? We’ve already followed up with you via email, so please rest assured we’ll do our absolute best to help resolve this for you. For any future issues, feel free to reach out to us at our support email: [email protected] – we’re always here to help!