Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Warren did a great job of taking care of the problem with my order.
By Jodelle W.
Response from LensDirect.com· Jul 4, 2023
Hello Jodelle, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Best, LensDirect Customer Happiness
Oniel fixed a problem, thanks oniel!
By Christina R.
Response from LensDirect.com· Jul 4, 2023
Dear Christina, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Best, LensDirect Customer Happiness
Bibi is a new year star. She realized she could partially solve my problem about getting my contacts shipped and it made a big difference. I was going to cancel my order and I'm happy she changed my mind. Great job.
By Kari C.
Response from LensDirect.com· Jul 4, 2023
Hi Kari, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
I had an auto ship order I had forgotten about, and I had since moved and had a prescription change. Aaliyah helped me get it all straightened out and was so polite and helpful!
By April R.
Response from LensDirect.com· Jul 4, 2023
Hello April, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Oneil did such great service on the lens color change for my sunglasses. Thank you!
By Ying Z.
Response from LensDirect.com· Jul 4, 2023
Hi Ying! Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
Bibi was wonderful! She was very friendly as she helped me consolidate shipping for two different orders! I wish all customer service representatives could be like her!
By Debra D.
Response from LensDirect.com· Jul 5, 2023
Hello Debra, We really appreciate you taking the time to leave us your [NUMBER]-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, LensDirect Customer Happiness
Bibi made my re-order and update effortless. I like the personal touch that I receive from Lens Direct.
By CK
Response from LensDirect.com· Jul 5, 2023
Hello CK, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Had an issue with a back order and Kayla gave me up-to-date information that was extremely helpful
By Robert
Response from LensDirect.com· Jul 4, 2023
Hello Robert, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
