Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I placed an order but then decided I wanted to buy locally instead. Kayla helped me out and cancelled my order for me without issue. Very pleased with my experience and will still buy from them in the future
By ACM
Response from LensDirect.com· Jul 4, 2023
Hello ACM, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
My contacts were on back order and Kayla made it easy to cancel the order. Thanks for the prompt assistance!
By Michael B.
Response from LensDirect.com· Jul 5, 2023
Hello Michael, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, LensDirect Customer Happiness
I placed an order with LensDirect on 12/17. Unfortunately, even though I entered the prescription correctly, I received the wrong contacts for my left eye on December 24. I reached out on 12/27 and was told I'd receive a return label via email and the correct contacts would be shipped. It's been over a week and I still haven't received either so I reached out to LensDirect via the chat feature and was connected with Keisha. She was extremely professional and sympathetic and took steps to make sure each of the issues I had was rectified before we ended the chat. If only everyone provided customer service of this caliber... Great job Keisha and thanks again for all of your help!
By Latisa
Response from LensDirect.com· Jul 5, 2023
Thanks for the 5 stars Latisha, Your review is a great way to let us know we’re on track to making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Regards, LensDirect Customer Happiness
Keisha was an absolute delight to work with! Professional, pleasant, knowledgeable….perfect!
By Heather F.
Response from LensDirect.com· Jul 5, 2023
Hello Michael, Thanks for the 5- stars Heather, your review is a great way to let us know we’re on track to making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Regards, LensDirect Customer Happiness
Great and fast help by O’Neil Thanks!
By Brooke B.
Response from LensDirect.com· Jul 4, 2023
Hello Brooke, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LensDirect Customer Happiness
Had an easy experience fixing an issue with a customer support person named Oneil. Just wish the order had been right the first time, hoping the replacement will come soon.
By Genji S.
Response from LensDirect.com· Jul 5, 2023
Hello Genji, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Alex from customer service was great help
By Ameet R.
Response from LensDirect.com· Jul 4, 2023
Hello Ameet, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Kissel was extremely helpful and pleasant and she took care of my issue right away!!
By Peggy G.
Response from LensDirect.com· Jul 4, 2023
Hello Peggy, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, LensDirect Customer Happiness
