LensDirect.comReviews of lensdirect.com

Bibi took care of my lens exchange after initial replacement, thank you.

Oneil was very helpful when I needed to return an item.

This is the WORST vendor experience I ever had. I had LensDirect do a lens replacement on a pair of sunglasses. When I got them back they were so badly misshapen that I couldn't even really put them on. I contacted them and they wanted to know my opinion of the actual prescription lenses before they agreed to take them back to reshape them. I told them that I couldn't tell because one lens was almost pressed against my eyeball when I managed to put them on! It was also irrelevant to the condition of the frames. Still they insisted. I sent them back and no word. 5 weeks later I contacted them and they said the tracking number showed I didn't send them back (first they made me email them the label as if they didn't have it in their records). They made no other effort to look it up by order number, name, etc. Just put the onus on me to email them their own tracking label!!! Then they ignored me until I emailed again. Again, they said the tracking showed I never used the return label they provided. So I looked it up on USPS tracking and it clearly showed delivery to their office and signed by employee on December 8. This is a horribly inept, incompetent business who alienates customers and seems to find it entertaining to make up lies and condescend to the people who put trust in them, for what reason I couldn't comprehend. What possible upside is there to a business to behave like this? None. Just reviews like this.

Excellent costumer service, as usual. Thanks Sheena for the outstanding support.

I had a question about a refund that had been issued about a week ago, and they were very patient with me. I had set up AutoRefill years ago, and did not remember that it was not on my credit card but PayPal. Bibi was very quick to answer my questions (no lingering bubble dots), and kind. I will miss using Lens Direct for the customer service and the kind and prompt help with every aspect of ordering contact lenses. Unfortunately, they do not carry my new prescription.

Had a few issues with delivery. Bibi was able to come to a conclusion and was kind!! We have done many orders here before and Bibi was able to correct the one order that wasn’t successful. We will be doing business with LensDirect in the future thanks to Bibis help!

Excellent customer service experience. Quick to get a person on the phone. I spoke with Oneil who was very courteous, knowledgeable and professional.

O’Neil is a true asset to your company. He handled my problem in less than five minutes and gave me a discount for my trouble. He deserves a raise!