Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Thank you BiBi handle me well. I was able to place an order on the speaker phone of my car while driving to work. I appreciate you
By Fausto M.
Response from LensDirect.com· Aug 18, 2026
Hello Fausto! We’re delighted to hear that BiBi made placing your order so easy and convenient. We truly appreciate your feedback and will be sure to share your appreciation with her!
Mario was very helpful!
By Morgan-Kate M.
Yasmani was very patient in a complicated process.
By Suzy K.
Sherine was patient, professional, and knowledgeable of the contact lense options. She clarified my questions and answered questions clearly. Thank you!
By David D.
Once I made contact with your representative Lexie I was able to provide needed information regarding the prescription for my lenses. Lexie was helpful, informative and professional. I appreciate Lexies assistance with resolving my issue.
By customer
Chela was wonderful. She corrected my order issue immediately and efficiently.
By Robert
Dion was super helpful in answering my questions and helping me order the frames I fell in love with! I wanted just the frames, so I could work with my local eye doctor to fit them for my prescription. His help was quick and seamless.
By H. F.
I had sent my frames in for lens replacement when a point of confusion arose as to my Rx. I contacted the Help email and received a quick and professional reply from Kwasi who made arrangements to hold the frames until the question was resolved. Happy that was handled and we’re back on track. Great customer service!
By Ric T.
