Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lexie is great with follow up. She explains everything clearly for my indoor outdoor sunglasses.
By Ruth T.
Response from LensDirect.com· Aug 18, 2026
Hello Ruth! We’re so glad to hear that Lexie provided great follow-up and explained everything clearly regarding your indoor/outdoor sunglasses. We truly appreciate you sharing your experience!
Dion did a great job helping me out with my new lens. Thank You, Brad
By Stone R.
Response from LensDirect.com· Aug 18, 2026
Hello Stone! Thank you for your kind words, Brad! We’re delighted to hear that Dion did a great job helping you with your new lenses. We really appreciate you taking the time to share your experience!
Another great experience with Lens Direct and Lexie!
By Jason S.
Response from LensDirect.com· Aug 18, 2026
Hello Jason! Thank you for your continued support! We’re thrilled to hear you had another great experience with Lens Direct and Lexie. We truly appreciate your loyalty and kind feedback!
LEXIE was very helpful.
By ALBERT
Response from LensDirect.com· Aug 18, 2026
Hello Albert! We’re so glad to hear that Lexie was helpful and provided you with a great experience. We truly appreciate you taking the time to share your review!
Kawsi was great!
By Ashlynn K.
Response from LensDirect.com· Aug 18, 2026
Hello Ashlynn! We’re so glad to hear that Kawsi provided you with a great experience. We truly appreciate you taking the time to share your feedback!
Sari was especially helpful and got everything figured out for me for the better. Thank you!
By Kristy C.
Response from LensDirect.com· Aug 18, 2026
Hello Kristy! ! We’re so glad to hear that Sari was especially helpful and was able to get everything sorted out for you. We truly appreciate you taking the time to share your experience!
Website was intuitive and discount was appreciated when ordering. It was easy to provide prescription, and product will be shipped on a timely basis. Great experience!!
By Laura
Response from LensDirect.com· Aug 18, 2026
Hello Laura! Thank you for sharing your great experience! We’re thrilled to hear that you found our website easy to navigate, the ordering process simple, and the discount appreciated. We hope you love your new lenses, and we look forward to serving you again!
Bibi was wonderful in addressing and a great in helping ne with the issue I have.🌟🌟🌟🌟🌟
By Ram I.
Response from LensDirect.com· Aug 18, 2026
Hello Ram! We’re so glad to hear that Bibi was wonderful and able to help resolve your issue. We truly appreciate you taking the time to share your experience!
