Bibi was very kind and communicated…
Bibi was very kind and communicated clearly about the information she needed.
By Lee A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Bibi was very kind and communicated clearly about the information she needed.
By Lee A.
Kadisha handled my request quickly and clearly. Great Job!
By Kent
Chela provides prompt and effective service. 5 stars!
By Jay
Wonderful personal staff!
By Jennifer M.
Sari was Very efficient and professional
By Lynn H.
Bibi was prompt and very helpful.
By paul
Sari very helpful in taking my order as website was not working.
By sheryl W.
I had difficulty entering a code for 30% discount. By calling and talking to Kissel we were able to get it done.
By bumblebee