Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I needed help editing my prescription and Bibi was very helpful and responsive!
By Emma
Response from LensDirect.com· Aug 14, 2026
Hello Emma! We’re so glad to hear that Bibi was helpful and responsive while assisting you with your prescription. We truly appreciate you choosing LensDirect and will be sure to share your kind words with Bibi!
Excellent communication! Easy to reach a live person and get an answer. Always courteous and helpful!
By Peter
Response from LensDirect.com· Aug 14, 2026
Hello Peter! We’re thrilled to hear that you’ve found our team easy to reach and consistently courteous and helpful. Providing excellent communication and personalized support is important to us, and we truly appreciate your kind words and trust in LensDirect!
I contacted lens direct by text. Bibi responded immediately. So this tells me not only does lens direct make an excellent product but their customer service is outstanding as well. Class act!
By kathy B.
Response from LensDirect.com· Aug 14, 2026
Hello Kathy! We’re thrilled to hear that Bibi was able to respond quickly and provide the helpful service you deserve. It means so much to know that you’re impressed not only with our products but also with our customer service. We truly appreciate your kind words and support!
Very quick resolution to my request for expediting my order.
By Kulwinder S.
Response from LensDirect.com· Aug 14, 2026
Hello Kulwinder! We’re glad we could quickly assist with your request and help expedite your order. We appreciate you choosing LensDirect and are happy we could make the process easy and efficient!
LEXIE was amazing in assisting me with replacing my glasses which were stolen. She even expedited my order at no additional charge. LensDirect is amazing. I highly recommend them!!
By Irene K.
Response from LensDirect.com· Aug 14, 2026
Hello Irene! We’re sorry to hear about your stolen glasses, but we’re glad Lexie was able to assist you and help expedite your replacement at no additional charge. We truly appreciate your recommendation and are delighted to have made the experience a little easier for you. We’ll be sure to share your kind words with Lexie!
Worked with Jaron, on a mistake with my order (user error) and still received amazing service. Very prompt and clear communication, escalated necessary, and resolved my problem within 48 hours. Would recommend.
By Dk
Response from LensDirect.com· Aug 14, 2026
Hello DK! We’re so glad to hear that Jaron was able to help resolve the issue with your order quickly and provide clear, responsive communication throughout the process. We truly appreciate your recommendation and will be sure to pass along your kind words to Jaron. Thank you for choosing LensDirect!
So easy to order prescription replacement lenses online! They take the time to make sure the order is the best quality for the prescription provided and the follow-up from Kadisha was great!
By Dena B.
Response from LensDirect.com· Aug 14, 2026
Hello Dena! We’re so glad to hear you found the ordering process easy and appreciated the care our team takes to ensure your lenses are made with the best quality for your prescription. We’re especially happy that Kadisha’s follow-up made a great impression. We’ll be sure to share your kind words with her!
Dion was amazing with his communication.
By Sandra I.
Response from LensDirect.com· Aug 14, 2026
Hello Sandra! We’re delighted to hear that Dion provided excellent communication and made your experience a positive one. We truly appreciate you choosing LensDirect and will be sure to share your kind words with Dion!
