Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jaron was very helpful in resolving my issue. Really appreciate his follow through.
By Melia H.
Response from LensDirect.com· Aug 28, 2026
Hello Melia! We’re so glad to hear that Jaron was able to resolve your issue and provide the follow-through you needed. We’ll be sure to share your appreciation with him. Thank you for choosing LensDirect we truly appreciate your support!
Jaron was extremely helpful with assisting me and very understanding as well. I wish all my dealings with online marketing could be as stress free. I appreciate Jaron and his professionalism and also his kind words and understanding. Thank you Jaron 😊.
By Kathleen Perez S.
Response from LensDirect.com· Aug 28, 2026
Hello Kathleen! Thank you so much for your heartfelt review! We’re thrilled to hear that Jaron made your experience stress-free and provided the understanding, professionalism, and kindness you deserve. We’ll be sure to pass along your wonderful feedback to him he’ll be delighted to know how much you appreciated his help. Thank you for choosing LensDirect, and we hope to make all your future experiences just as smooth and positive! 😊
Helpful and capable
By Robert G.
Response from LensDirect.com· Aug 28, 2026
Hello Robert! We’re glad to hear you found our service helpful and capable. We truly appreciate your feedback and your trust in LensDirect. We look forward to assisting you again!
Lexie was so nice, quick, and just helpful to interact with when there was an error in my order! Appreciated her assistance greatly!
By Kyle
Response from LensDirect.com· Aug 28, 2026
Hello Kyle! We’re delighted to hear that Lexie was able to assist you quickly and make the experience a positive one, especially when there was an issue with your order. We’ll be sure to pass your lovely feedback on to her. We truly appreciate you taking the time to share your experience!
I sent a text asking for help on an order I had made with Lens Direct over a year ago. Bibi replied within minutes, with the requested information. I wish all companies responded that quicky and positively!!
By Howard L.
Response from LensDirect.com· Aug 28, 2026
Hello Howard! We’re thrilled to hear that Bibi was able to respond so quickly and provide the information you needed, even regarding an order from over a year ago. We truly appreciate your kind words and are so glad we could make your experience a positive one.
Mario was so patient with me, fielding my myriad questions. I’m so thankful he explained everything about my order clearly and with kindness. He’s an asset to Lens Direct.
By Wagmore
Response from LensDirect.com· Aug 28, 2026
Hello Wagmore! We’re delighted to hear that Mario took the time to answer all your questions and made sure everything about your order was clear. Your kind words mean a lot, and we’ll be sure to share your feedback with Mario. We’re lucky to have him on the team!
Great experience with LensDirect! Lexie from customer service was incredibly helpful, quick, and efficient in assisting me with my order. She made the whole process easy and hassle-free. Highly recommend!
By Danny T.
Response from LensDirect.com· Aug 28, 2026
Hello Danny! We’re thrilled to hear that Lexie was able to make your ordering experience quick, easy, and hassle-free. We’ll be sure to share your kind words with her. We truly appreciate your recommendation and look forward to serving you again!
I needed assistance and the provider was prompt and efficient.
By Stefanie L.
Response from LensDirect.com· Aug 28, 2026
Hello Stefanie! We’re glad to hear our team was prompt and efficient in assisting you. We truly appreciate you taking the time to share your experience and are happy we could help!
