He was very polite and answered all of…
Mario was very polite and answered all of my questions respectfully. A person like him is who I would always want to talk to when I call.
By Juanita L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Mario was very polite and answered all of my questions respectfully. A person like him is who I would always want to talk to when I call.
By Juanita L.
Lens Direct Customer Service has been top notch. Prompt responses and answers to my questions. I highly recommend!
By Katie
Lexie from LensDirect made my first time purchase painless and simple. A quick response time and easy to submit additional forms I may have missed during my initial order.
By Inga
I've been ordering contacts through lens direct for years. My contacts have always arrived on time or early. I also need toric contacts because my vision is so bad and they always have the exact type and prescription in stock. When ordering online, I very much appreciate their level of convenience and assistance. I'm also one to wait till I'm on the last week of my lenses so I love how helpful they are when reordering and needing priority shipping. Thanks everyone.
By Socrates
Great customer service! Adelita was super helpful and was able to reorder a duplicate pair of glasses that I wanted. This is my third time ordering from Lens Direct.
By Patrick S.
Very nice and helpful person on line
By Kat B.
ZERO stars RUN AWAY FAST. They cannot produce correct, quality lenses. Pay a little extra and go somewhere else. It was 2 months of excuses and no refund policy on their errors.
By Mark
Response from LensDirect.com· Sep 8, 2026
Hello Mark! We’re sorry to hear that you feel this way about your experience. We understand how frustrating it can be when an order does not go as expected, particularly when you have been waiting for a resolution. We take feedback regarding lens quality, communication, and customer service seriously. We would like the opportunity to look into what happened and review the details of your order, including the concerns you raised about the lenses and refund. Please contact our customer service team with your order details so we can investigate this properly and work toward an appropriate resolution. Thank you for bringing your concerns to our attention.
Quick response, and very helpful.
By Dolores N.