Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
390 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KIKA USA– Trusted Pet Care, Backed by 40 Years of ExpertiseAt KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.Shop nowBlogOur storyLoyaltyOur signature brands include:🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱⭐ Shop with confidence & join our pet-loving community today!
Kika Usa (kika-usa.com) has 390 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
390 approved reviews, newest moderated first
Great food and service!
By Diana A.
Response from Kika Usa· Dec 4, 2024
Diana, Thank you for your kind words! We’re so glad to hear you’re happy with the food and our service. Your support means a lot to us! Warmly, Superiorcare.pet team
i love the quality of the pads and diapers . i wash/dry them and they are good to go! I wish I had them when my dog was just a puppy! Also beautiful design. highly recommend.
By Gabriela C.
Response from Kika Usa· Dec 4, 2024
Gabriela, Thank you for your fantastic review! We’re so happy to hear that you love the quality and design of the pads and diapers. We appreciate your recommendation and are glad they’ve been such a helpful addition for your pup! Warmly, Superiorcare.pet team
Excellent products and fast, secure, well packaged shipment. I usually buy the Tauro shampoo and conditioner for my dogs (I have 3 standard poodles) and always receive small samples of dog food along with my orders. I enjoy doing business with this company!
By Olga M.
Response from Kika Usa· Dec 3, 2024
Olga, Thank you for your kind review! We’re delighted to hear that you love our skin and coat care products! It’s always a pleasure to provide you with samples and exceptional service. We’re grateful for your trust and support! Warmly, Superiorcare.pet team
I am so glad that I found Superior Care Pet online while searching for Bailey a healthy dog food he would love to eat. I was pleased when I noticed his coat had brightened and was so beautiful. Everyday will be a Superior Care Pet day for Bailey!
By Debra G.
Response from Kika Usa· Dec 3, 2024
Debra, Thank you for your wonderful review! We’re thrilled to hear that Bailey loves his food and that it’s already making his coat brighter and more beautiful. Knowing every day is a Superior Care Pet day for Bailey makes us so happy! Warmly, Superiorcare.pet team
The poor little Dog was sick from fillers in most foods. I don't understand it all but finally he's feeling good again and loosing weight. Less pooping and He loves his food
By Arlene S.
Response from Kika Usa· Dec 2, 2024
Arlene, We’re so happy to hear that your dog is feeling better and enjoying his food! It’s great to know that the quality of our food is helping with his health, weight, and digestion. Thank you for trusting us with his care, and we’re thrilled to see him thriving! Warmly, Superiorcare.pet team
Hi I try call you many times. I send you a e-mail. but no one answer me. I order dry food for my dog . and One food its ok the date expire is next year but one its only 18 days for the end its not possible . my dog its a little she can't eat really fast . It is really sad about date expired . it really not nice.
By Marta C.
Response from Kika Usa· Dec 2, 2024
Marta, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. One of the foods you ordered was from our clearance section, which offers products at a 70% discount and notes that they come with shorter expiration dates. We understand how this might not meet your expectations, and we’re here to help make things right. Our representative will reach out to you shortly to assist with resolving this matter. Your satisfaction is very important to us, and we truly appreciate your understanding. Warmly, Superiorcare.pet team
The bag was ripped in three places.
By Denise H.
Response from Kika Usa· Dec 2, 2024
Denise, We’re so sorry to hear that your bag arrived damaged. Our team takes packaging seriously, and this is not the experience we want for our customers. A representative will reach out to you shortly to make things right. Thank you for bringing this to our attention! Warmly, Superiorcare.pet team
Love this food for my Havanese puppies. Helps them look great and feel great. The only hiccup I’ve had was it took several weeks to get my order. I had to swap to a different dogfood. I was assured it wouldn’t happen again
By Shalaine W.
Response from Kika Usa· Dec 2, 2024
Shalaine, Thank you for your feedback! We’re so glad to hear that the food is helping your Havanese puppies look and feel great. We sincerely apologize for the delay with your previous order and appreciate your patience. We're committed to ensuring timely deliveries moving forward and we hope that you will have a smoother experience next time. Warmly, Superiorcare.pet team
