Too much personnel turnover and…
Too much personnel turnover and communication signifficantly dipped the week before our first closing. This is effectively a SaaS run lending business with 25 year old renters. Deal got done. The reps say all the right things, they were trained well. But inexperience is prevolent. I dont blame them, management needs to better resource their personnel and bring in experienced operations members when things need escalating- Kiavi needs a deeper bench of talent if they expect to continue to charge high origination costs and closing fees.
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