Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,833 reviews
LevitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lose weight and keep it off. Levity is an evidence-based, online weight loss management service. We offer GLP1-s weight loss injections for a monthly subscription, including clinical support and ongoing weight management guidance.In stock in the US: Mounjaro, Ozempic, WeGovy and Compounded Semaglutide (from $225/month)In stock in the UK: Mounjaro and WeGovy.Together, we're here to help you achieve your weight loss goals. ________________________________________How the Levity program works 1. Take our online consultation. Based on your answers, we'll recommend you the right medication.2.Send us proof of your BMI. Upload a photo of yourself to allow our prescribers to assess your suitability. 3.We review and issue your prescription. It's all included in the cost of our program. 4. Get your medication and start treatment. Your full membership starts. We're here with all the ongoing support you’ll need on your weight loss journey. ________________________________________ Contact Information 🇬🇧 - Email / +44 20 7046 0307 🇺🇸 - Email / +1 (855) 644-0928
Levity (joinlevity.com) has 1,833 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,833 approved reviews, newest moderated first
This company has been amazing so far! Could not recommend them enough. Fabulous customer service support, really quick at responding to emails etc thank you Levity!!
By Jen
Response from Levity· May 31, 2025
Thank you so much for the kind words! We’re so glad to hear you’ve had a great experience with Levity so far. Our team works hard to provide fast, helpful support, and it means a lot to know it's appreciated. We're here for you every step of the way!
I was very happy with my first order,got free measuring tape and water bottle price was great etc.then after looking online I found it cheaper so cancelled my next order .soon as I cancelled I got an email saying why have I cancelled and sorry to see you go etc.then got a email saying my order had been prescribed even though I’d had no consultation or asked if the meds where ok for me or if I wanted to go up or down on my dose or if I’d got bad side effects and as it goes I’d would have gone up a dose instead of staying on the same dose another month.then got an email saying my order was on the way and would be with me the next day and iv still got a week left and one more jab to go, all this when I’d cancelled my order which it does state you can cancel anytime.i have also tried to get in touch with no avail .im at my wits end as the money as come out of my bank early even though id cancelled my prescription and its a lot of money .im very disappointed with this service and truly hope it can be resolved quickly and easily the reply below is absolute BS.they tried to blame me even though I’d cancelled as they never asked me about if I wanted to be going up a dose or down .PLEASE PLEASE STAY AWAY FROM THESE there not bothered about your health one bit just your money .im also going to report them to the highest authority STAY AS FAR AWAY FROMTHESE AS POSSIBLE
By David
Response from Levity· May 31, 2025
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration and confusion you’ve faced. This isn’t the level of service we aim to provide, and we completely understand how disappointing this situation must feel, especially when it comes to managing your health, dosage, and finances. Please reach out to us directly at (855) 644-0928 or [email protected] so we can look into this as a priority and resolve it quickly. Your feedback is important to us, and we’re committed to making things right.
Hi haven't placed an order yet ans ive had an awful experience with another provider who will not refund or respond to emails as my meds have run out and no video call available for three weeks. Anyway I contacted Levity to ask some questions before placing an order as im so worried ans they replied within minutes to reassure me. They have made me feel at ease. Fab company and I will be placing an order with the.
By Carey-Ann S.
Response from Levity· May 31, 2025
Thank you so much for sharing your experience. We're truly sorry to hear about the difficulties you've faced elsewhere, but we're glad we could offer some reassurance and quick support when you needed it most. At Levity, we believe in clear, timely communication and making sure our customers feel confident and cared for every step of the way. We're here whenever you're ready—and we look forward to supporting you on your journey!
Very fast responses, fast approval and dispatch so far overall great experience with levity
By Lovely
Response from Levity· May 31, 2025
Thank you for the great feedback! We’re so happy to hear that you’ve had a smooth experience with quick responses, fast approval, and dispatch. It’s our goal to make the process as seamless and stress-free as possible. We appreciate your support and are glad to have you with Levity!
Ordering through Levity was very simple and easy, and the shipping was very quick. However, there was an issue with delivery, through Royal Mail’s fault not Levity. I reached out to their customer service team, and received very quick responses from Alex specifically, who arranged a replacement of my order and also a good will gesture for the delays. The service has been fantastic from a customer service side!
By R S.
Response from Levity· May 23, 2025
Hello, Thank you so much for your lovely review! We're delighted to hear that placing your order through Levity was straightforward and that Alex was able to assist you promptly when the delivery issue arose. While delays can be frustrating, we're pleased we could resolve things quickly and that you felt well looked after. We truly appreciate your understanding and are so glad you’ve had a positive experience with our customer service team. 😊 Kind regards, Levity Support Team
I would like to commend Levity for not only being price efficienct in the market but also going extra mile for their customers by adding small gifts like steel water bottle and a measuring tape. These kind of gestures rarely get shown by companies now a days and Levity knows the seceret to customers heart and mind. Inside the box there are statements written out for customers bucking them up and supportung their medical journey. I would highly recommend Levity and will definitely be a returing customers.
By Laura
Response from Levity· May 22, 2025
Hello Laura, Thank you for sharing your experience and for taking the time to leave a review. We're so pleased to know that the thoughtful touches in your delivery made a difference and reflected the care we aim to provide. It's important to us that our patients feel seen and supported throughout their journey, and we're glad those small additions helped convey that. Thank you for your recommendation and for choosing Levity. If you ever need any further support, please don’t hesitate to get in touch. Kind Regards, Levity Support Team
This is one of the easiest things to do!! Check in is so easy and timely on getting your new prescription! They care about your journey and follow up!! They just don’t leave you out in the cold with this weight loss !!! I love it!!! I love them!!! Thank you for helping me achieve what I knew I always could!!!!
By Shelly
Response from Levity· May 19, 2025
Hello Shelly, Thank you for sharing your experience and for taking the time to leave a review. We’re thrilled to hear the process has felt easy and supportive. It means a lot to know you feel cared for. Congrats on all your progress! 😊 If there's anything else we can assist you with, please don't hesitate to contact us. Kind regards, Levity Support Team
Really super annoying with customer service Delay in my order for 8 days And i did arrange it before my travel was waiting dispatch When i asked for dispatch they asked for check in again after me chasing them with emails which i did and afterwards delay for 8 days , then i expected a goodwill gesture and nothing I thought i might be the regular delay and to found that i was not equally treated by them snd they did a more than goodwill gesture to couple of my friends with same circumstances and even order received after 6 days I sent them email complaining that i was unequally treated and ignored to have unprofessional and unpleasant way of dealing with me as a customer I felt disappointed, unhappy And said that and they completely ignored me as they don’t care
By Mona
Response from Levity· May 15, 2025
Hello Mona, Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We can have someone from Levity UK reach out to you directly to help resolve the issue. Additionally, you can contact Levity UK at the following: Website: https://www.joinlevity.co.uk/contact Phone: 020 7046 0307 Lines are open 8am–10pm daily. Kind regards, Levity US Support Team
