Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,833 reviews
LevitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lose weight and keep it off. Levity is an evidence-based, online weight loss management service. We offer GLP1-s weight loss injections for a monthly subscription, including clinical support and ongoing weight management guidance.In stock in the US: Mounjaro, Ozempic, WeGovy and Compounded Semaglutide (from $225/month)In stock in the UK: Mounjaro and WeGovy.Together, we're here to help you achieve your weight loss goals. ________________________________________How the Levity program works 1. Take our online consultation. Based on your answers, we'll recommend you the right medication.2.Send us proof of your BMI. Upload a photo of yourself to allow our prescribers to assess your suitability. 3.We review and issue your prescription. It's all included in the cost of our program. 4. Get your medication and start treatment. Your full membership starts. We're here with all the ongoing support you’ll need on your weight loss journey. ________________________________________ Contact Information 🇬🇧 - Email / +44 20 7046 0307 🇺🇸 - Email / +1 (855) 644-0928
Levity (joinlevity.com) has 1,833 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,833 approved reviews, newest moderated first
I was really disappointed with levity. After sending prescription to old address they never refunded or credited my account. Now 2 months later - they have sent me out a new prescription but charged me again. You hardly ever get a response on email. The phone lines are never open even during the stated opening hours. No customer care or service. Happy to keep taking money for a product never received
By Miksha P.
Does anyone ever answer the phone. You are charging but not delivering
By Yogesh P.
I rarely leave reviews, but my experience with Levity has been unbelievably poor. Initially, communication was fast—when I was placing my order for Mounjaro. But once the sale was made, the service completely collapsed. I’ve been chasing missing needles for over 6 weeks, which meant my pen went out of date and became unusable. This is not just frustrating—it’s completely unacceptable. I’ve been promised multiple times that the needles would be sent out, but all I get are vague excuses about how “busy” they are. When I ask for specific timelines or updates, I get ignored. I’ve requested escalation to a manager EIGHT times and have been flat-out ignored every single time. This company is happy to take your money, but when issues arise, they are unreachable, unhelpful, and entirely unaccountable. Broken promises, poor communication, and no respect for the urgency or seriousness of medical needs. Absolutely AVOID this company. If I could give zero stars, I would.
By Chloe A.
Terrible customer service. Taken my money and Prescription approved over two weeks ago and still not received. Emails are ignored and phone lines are closed. Was sent a Royal Mail tracking code which has never updated and Royal Mail state that they are yet to receive any parcel. Live chat is also ignored. Disgusting customer service. Would advise people to go elsewhere.
By Emma
I ordered on 23 May and was delivered on 24 May, but I didn't receive the item, also the proof of delivery was unclear and it seems the name on the box was not mine. They agreed for the item to be redelivered but didn't received until now and no updates from my queries already
By cezzy F.
Still waiting for a refund for a item that wasn’t delivered or stolen… been over a month now, emails are copied and pasted and nobody answers the phone
By Liberty
Very happy with the service and friendly staff service and product is excellent always there for you if needed
By Stephen S.
Response from Levity· Jun 2, 2025
Thank you so much for your kind words! We're thrilled to hear you're happy with the service and product. We're always here if you need us! 💛 Kind regards, Levity Team
I’m so impressed with levity. I placed my order and completed the assessment within half an hour and received my order less than 24 hours after. The also added 2 free gifts in the box. I’d recommend them to everyone. Fantastic service
By Sarah
Response from Levity· May 31, 2025
Thank you so much for the amazing feedback! We're thrilled to hear you had such a fast and seamless experience with Levity—and we're glad you enjoyed the surprise gifts! We truly appreciate your recommendation and are always here to deliver top-notch service.
