JlabReviews of jlab.com

Bought a pair of earbuds on Amazon. After only 2.5 months the case won't hold a charge but in the beginning I could use them 3 of 4 times before charging the case again. I have written to the company and, just like everyone else, they ignore me. Clearly don't stand behind their products so . . . never again.

Jlab epic sport anc. Excellent sound but noticed on longer runs the headphones would only last 3 hours. This has gotten worse to the headphones only lasting less than 1 hour. The headphones were always fully charged prior to run.This was then followed by significant connection issues. I am now reconnecting every 10 mins or so. I have tried all suggested fixes. Disappointed as started very promising Update. This issue was first raised with jlab on 21/3/26 and has still not been resolved as of 16/4/26. Jlab outlined due to demand and availability they cannot resolve this issue but yet these headphones are still for sale on heir website

I received the JLab ANC 4 earbuds as a Christmas gift. I was never able to get the left one to work. I tried repairing as suggested by customer service but nothing worked. Since I lack the receipt, they agreed to provide store credit of $70 which I found to be fair. I have purchased a different item and hope to report on it soon.

I've tried 3 different types of earbuds from them and they all stopped functioning within 9 months of buying them. I've tried to go through customer service for support with pairing, connection and other issues but they just ignore my complaints completely then offer me a new pair if I cut up the old pair put it in water and send a photo to them?

Unfortunately I brought JLab Air Pop had them less than six months - when I use them.reporta Battery Full only last 30 minutes max. I chatted to their bot around a month ago no c... has bothered answering though. Don waste your money product is crap service is even worse.

Ik heb meerdere producten van dit merk en ben er erg tevreden over. De prijs/ kwaliteit verhouding is erg goed. En de klantenservice is goed en je wordt snel geholpen.

I am highly disappointed with Jlab. We have bought a few of their products in the past and have always been very happy with the quality, however this time our experience has been very negative. I purchased a set of headphones weeks ago - we were meant to receive it soon after we placed the order however it's been weeks and it hasn't been delivered yet. I have tried contacting their customer services a few times but I only get automatic responses that sadly don't clarify much. So I fear we have just lost our money and there's no human help behind. I would like someone to get back to us please.

Kann die Marke leider nicht empfehlen. Wir hatten die Jlab Go Pop+ bestellt. Anfangs alles okay. Nach kurzer Zeit gingen die Kopfhörer einfach an sich stumm zu schalten ohne aus zu gehen. Man musste sie also einmal in die powerbank packen damit sie aus gehen und dann wieder raus holen zum neustarten. Dann ging es wieder bis sich es nach ca 30-60 min wiederholt hat. Kontakt mit Kundenservice war auch sehr komisch da man alles drei vier mal angeben musste damit die das richtige Modell einem als Ersatz schicken und was passiert,richtig falsche Kopfhörer zugeschickt. Jetzt haben wir die Jlab Go air Pop bekommen. Und das sind zwei sehr unterschiedliche Modelle. Eins lädt Typ A USB der andere Typ c. Und die Farbe vom Plastik ist auch nicht dieselbe. Und der größte Witz kommt noch. Die neuen Kopfhörer haben einmal den selben Fehler wieder die vorherigen aber sogar noch was. Der linke Kopfhörer von beiden ist ungenau gefertigt, sodass er nicht richtig in der powerbank sitzt und nicht lädt. Man muss ihn minimal nach unten drücken damit er lädt, lässt man los hört er auf. Also war der linke Kopfhörer immer leer. Und als letztes noch die Sound Qualität ist auch nicht gerade dolle. Also für den uvp Preis ist die Qualität viel zu schlecht