A little lacking on contacting and…
A little lacking on contacting and scheduling support, but once they are on the line. Very helpful.
By Larry W.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
385 reviews
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Ipswitch is making the networked world a safer place to share data. We develop software for SMBs and enterprises that assure secure data sharing and high-performance network infrastructures.
Progress formerly Ipswitch (ipswitch.com) has 385 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
385 approved reviews, newest moderated first
A little lacking on contacting and scheduling support, but once they are on the line. Very helpful.
By Larry W.
Great product
By Jerry B.
Hate the new web interface for what’s up. Hate that most functionality has been removed from the fat client
By disgruntled U.
Response from Progress formerly Ipswitch· Oct 3, 2018
Hi, I'm sorry that you hit an issue with the web interface of WhatsUp Gold. I know that we have been trying to reach out to you regarding the issues you're having, but haven't had any luck. We'd love to have a chance to make you a happy customer. Please let us know the best way to get in touch. Go to www.ipswitch.com, scroll to very bottom and click "website feedback." Thanks! Alex.
The program works well, but requires a complex configuration to alert us in power and network outages. The ergonomics of navigation could be more intuitive as well.
By mnarng
Purchasing process is bad. Paying is easy, but information on retreiving the download for this product is not very clear. You must register to the community, whereupon you are supposed to find your purchased products on your Products page. Despite the message stating "Products for new contacts and online orders can take up to 1 hour to show under My Products" my purchased product has not shown up after waiting several hours. So on the whole, not very satisfying at all. In this digital age you could expect a smoother transaction.
By Karin
Response from Progress formerly Ipswitch· Aug 20, 2018
Karin, I am just seeing your comment here. I hope you were ultimately able to download your software. If so, I apologize for the inconvenience. If not, please feel free to contact me here at Ipswitch. Go to www.ipswitch.com, scroll to very bottom and click "website feedback." Thanks! Alex.
I've been using Ipswitch for more than 20 years. Exceptional product.
By JABEYE
I started using Ipswitch in 2004 while working as a webmaster and found the product to be very reliable with features to control large user groups and track files. Retirement started 5 years ago and recently, after being a bit bored, took on a volunteer webmaster position. My first choice, over all the free ftp apps, was and still is Ipswitch. Even though I am on a limited income, the money spent is well worth it. Ipswitch is a reliable, stable application that is easy to use and hard to forget.
By Andrea M.
A month now, and still have received my download link.
By Michael B.
Response from Progress formerly Ipswitch· Jul 17, 2018
Hi, I am very sorry that you hit this snag in the download process for WS_FTP Professional. I now see that you've been able to access your download, but it should have been easier for you, and we are looking into why this happened. Regards, Alex Digital Marketing Manager, Ipswitch