Prompt delivery.
Prompt delivery. Exactly as ordered.
By P O.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
Prompt delivery. Exactly as ordered.
By P O.
I have been through at least a dozen different types of traction devices. This is the most incredibly well Made neck Traction device on the market. Not possible to find a better device for this application In fact I believe., It’s not possible to Produce a better device than Dr. Bob’s. Thank you so much Dr. Bob! HPMS website easy to use, and the delivery, packaging and communication, was phenomenal! Thank you to you as well. HPMS!
By Ward R.
Had the product (knee brace) I needed for my daughter. Easy ordering at a fair price. Fast shipping. Will most definitely purchase from HPMS again if needed. A++ New Hampshire business.
By Stephen
I bought the correct size but it did not fit my hand comfortably. Returning item was a hassle, not sure if you will refund my money
By RMK
I have purchased heel lifts from them before. Easy to install in shoes. Got 2 new pair of shoes so time to replace heel lifts. If they where not a good product I would not be back to purchase a replacement. It been 2 years on the last lifts.
By Patricia N.
You sold me something that wasn't even available. It would be nice to know that up-front and save all parties involved a lot or processing time.
By Christopher S.
When tracking number for my order did not show any movement (UPS), I contacted HPMS via email and received almost immediately answer that HPMS is sending a replacement via USPS. I received the shipment promptly. Ms. Emily French was very courteous and very efficient.
By Jarmila Z.
excellent service
By Bob